Initial estimates are misleading and you will end up paying a lot more on moving day
They did a satisfactory job of packing and moving all my things. But if you’re considering picking them over other movers/using pods etc because of their competitive pricing, you shouldn’t. They will definitely charge you around 2-3x the original estimate easy. And since this happens the day you’re supposed to move, there aren’t many options but to pay up- especially if you’re doing a move with an infant to care for!
AM
Ann Mack S.
Great Communication & Service - Everchanging Price
First the positives: Very easy to book, communicated and adjusted schedule to meet needs, were on time on pick-up day, arrived in Michigan only 8 days after leaving Nevada. Everything was wrapped with care, and there was zero damage to belongings.
Now the negatives: It's all about the pricing! We started out with a quote of $ 6,500 for a pack it yourself move with no appliances. Granted, as the move got closer, we realized we had omitted a good portion of the garage contents, and we needed to add more boxes (but deleted comparably sized items), and the estimate increased to a little over $ 10,000. We sucked it up and agreed to proceed. On moving day, the actual amount increased to $ 13,500, and we had to leave some large items that were on the original list behind (4pc patio set, heirloom parlor chair, wicker plant stand, carpet shampooer, steamer trunk, barbeque grille, and curio cabinet). Granted, there may have been a few boxes larger than expected, and some loose garden tools, but NO WAY did those items come close to being as many cubic feet as the items left behind! I contacted customer service a number of times asking for an explanation, and all I got back was the actual packing list, which of course, I had a copy of by then. I wanted an explanation, and got none, so am feeling like I got duped.
In retrospect, I would suggest using a company that will come to your home and take the inventory themselves.
