Colby B.
This company has given me the run…
This company has given me the run around for a package order from them. They used a company that either lost my package or sent to the wrong place. Be the thing is they no its a problem with the shipper (GoFo) that THEY chose to use. But now they are telling me to reach out to the company that THEY decided to ship my items with. Please tell me how this makes sense. The customer goes to your site orders your product. You use the shipping company to send the item to the customer the customer doesn’t get the items. The customer reaches out to you to say that you have not received your purchase. You then tell the customer that it looks like there was a problem with the SHIPPING (the one you decided to ship with ) and then proceed to tell the customer to reach out to the shipping company. That is your job!!! I have asked to just get a refund of the item I ordered on Dec10 (was suppose to be a gift for Christmas) and they told me NO and that they could not refund me my money! This is a total SCAM. How are you going to have the customer reach out to a company that you used to ship the items. Plus I did reach out and no one EVER answers the phone. EVERYONE BE AWARE this is a SCAM and they will take your money not help you get your item and leave you high and dry. And SCAMMED out of $200 that they refuse to refund.
Response from LhanelMar 27, 2025
We deeply apologize for the frustration you've encountered, Colby. We completely understand how disappointing this situation must be. We hope that the resolution we’ve provided has addressed your concerns. Please respond to our email to confirm that everything has been resolved, or you can reach out to us directly at [email protected]. We're dedicated to ensuring this matter is fully resolved and your satisfaction is met. Thank you for your understanding. Best regards, Lhanel Team