Ciana L.
It's an expensive cheap board
It's an expensive cheap board, I swear they are selling to you new and everything was packed appropriately and intact, when it wasn't. For example a pair of yoga slippers, you would think that for the price that you're paying for this thing you get at least get both slippers. Access to the video is non-existent. You can download a book and as you're working out try to look at your form and everything on your phone, trying to get that right rather than a workout video that they also promised would be there or accessible. Furthermore, trying to obtain anything from customer service is the non-starter. They ignore you and they BS you. Affirm or Shop Pay also has this store or this seller listed as a store on their websites so that people can make payments, stay away whether you find them through Google or you find them on Facebook or you find them through one of these stores, stay away. Get a better board from a reputable company. And my date of experience is still an ongoing one so I'm putting today's date. I have been emailing you for months. I've even been promised to refund to no avail. I'm not removing this until you make good on what you said you were going to do via the email and I have every one of them
Response from LhanelMar 26, 2025
Hello Ciana, We sincerely apologize for the frustration you've experienced and appreciate you bringing this to our attention. We're currently sending you emails regarding a resolution and would greatly appreciate it if you could check your inbox. Alternatively, you can email us directly at [email protected] and let us know about this review so we can address your concerns right away. We’re committed to resolving this and ensuring your satisfaction. Thank you for your patience. Lhanel Team

