LhanelReviews of lhanel.co

Absolute scam. They took my money but even months later, there is no product. The only communication I get from the company are empty promises about the product and the inclusion of free “mystery” gifts. Do not order from them.

i’ve had the absolute best experience with our customer service with their products with everything I would highly recommend over and over and over

FINAL UPDATE: as of 11/15 I received my order. The company made this right and I’m happy with the product. I appreciate what they did. 2nd UPDATE: as of 11/8 I did finally hear back and they have processed a refund for the order I never received. I’ll update or remove this once it is fully completed. UPDATE: I emailed directly again as requested in their reply below. Once again there hasn’t been a response. Horrible service experience and I’ll also be contacting the BBB as a next step I placed an order for the rock stepper on 11/26. I received 2 emails that day quoting a 3-5 week delivery time. That’s fine and I was willing to wait. It’s now been 6 weeks and I haven’t heard anything at all. I’ve emailed the company 4 times and haven’t received any response at all. I will need to pursue a refund with my credit card because this company is non-responsive. I’m Incredibly disappointed as I truly wanted this item

7 weeks then no response at all They haven’t sent a link so I can’t track the item. I should have bought at enazon. I should have come to see here first.

REVISED review. I finally received the order Jan 13 and gave it a try. It’s seemingly well constructed and both fun and decently challenging to use. I think I will enjoy the exercise and the Rockstepper is quite portable. The bands that attach to incorporate arm movements are a bit goofy… awkward to do with any degree of helpful resistance while doing the foot motion. In the meantime, the company became highly responsive after my original review. Like other customers have stated in their reviews, I received the following quid pro quo message and have NOT gotten a refund: “That said, given the extended delay and inconvenience you’ve experienced, we want to make this right. As a resolution, we are offering the following goodwill option: Your order will continue to ship and be delivered to you. At the same time, we will issue a full refund for your purchase. If you choose to accept this offer, we kindly ask that your Trustpilot review be removed as a sign of acceptance of this resolution.” ORIGINAL REVIEW: I ordered a product in mid November with promise of 3-5 week shipping. I got a tracking link that doesn’t work, have not received product, and get zero response from customer service. Seemingly a full blown scam. Beware

Website says they ship in 3-5 weeks. After 8 weeks of no shipment, and after the company stopped following up, had to go to BBB to request a refund. I then tried to cancel the order, twice, which they ignored and tried to talk me out of doing. Then they shipped it 3 days after I requested a cancellation. And then they have the nerve to ask me to take down my review. Meanwhile, I still have no refund.

I placed the order on 29 Nov 25, and Lhanel, working with Shop.com, processed the payment on that same day, yet there is no order tracking status to be found either on lhanel's or Shop's website. Now, lhanel provides a customer-specific order tracking weblink that, when clicked, simply takes you to the company's main page. When I am able to get to an order-specific webpage, it shows that I placed and paid for the order on 29 Nov 25, but there is no shipping status. The company does not provide a telephone number to call, and the company's contact page is just a web mail entry form. Fyi, the company is advertising the heck out of its products thru online ads, yet does not appear to have product on hand to ship. shoppers do not learn this until after they have placed an order, yet their ads indicate domestic shipping will occur within days of placing an order. Twenty six days later, there is no status and no product being delivered.

I just finished the beginners video set, and I enjoyed the workouts! I love that it is a good workout without the high impact. The sliders allow for deeper range of motion. I am looking forward to continuing the workouts!