LhanelReviews of lhanel.co

Never received. No tracking after 4 weeks

I placed an order on 12/20/25 and received my rock stepper today (02/02/26). Right after the 5 week mark, I left a comment on their Instagram saying that I'm still waiting for my order to ship and then they deleted the comment, but sent me a DM. They apologized and said that their support team will email me with the accurate updates on my order. I got an email right away and they apologized and said that they're currently wrapping up production & as soon as it ships, I’ll receive a separate email with the tracking information. After that I've messaged back and forth with them for shipping updates and they responded promptly. They sent me a tracking link and I was able to see the shipping status and the estimated delivery date. With all the negative reviews and the deleted negative comments on their Instagram page, I was a bit worried that this might be a scam..but it's not. I'm so relieved that my package actually showed up and it works just like it's advertised. It seems sturdy and the purple pastel color is so pretty. I can't wait to use this daily! Although, I received the rock stepper later than anticipated..overall, I'm happy with my purchase and I appreciated the fast communication. Not sure why others had issues with them not responding back to their emails, but I didn't have that problem.

Edit: After speaking to a third representative I was offered a clearer picture of where the item was and the option for a refund, which I was seeking in the first place. I took the refund. I notice some reviewers received the product anyway, but at this point getting the refund was eventful enough. — Never received item within preorder window. Company first refused to provide update even with order number provided, and then provided a vague update that the item would arrive to the warehouse when it was complete. They refused a refund.

I placed my order on 12/3/25 with a 3-5 week preorder. It's been 8 weeks with no updates on shipping. ****Update****. I changed my review to 4 stars because after my original review of 1 star lhanel reached out to make it right. My rock stepper was shipped out that very day and I just received it and gave it a whirl. It's fun and I can tell will be a good workout. Unfortunately I can't give a 5 because of the delay but they fixed the issue which is the important part.

Its been almost 8 weeks since I placed my order and I have reached out for shipping status and no response. It seems others are having the same issues. I wish I would have just purchased something similar from amazon as I am not sure I will ever get this item.

I ordered the rock stepper on 11/24. They said there would be a 3 to 5 week wait. I emailed on 12/19 inquiring on the estimated shipping date. I received a response back on 12/30, saying they were sorry and it would be sent out soon. On 1/13, I received an additional email stating that my order would be sent out on 1/15 to 1/20. I sent an additional email on 1/25 and have not heard back from them as of today. I will most likely cancel my order if they do not respond by the end of this week with a firm shipping date. I will update how they respond. I'm not happy with the lack of communication from this company. It is one thing to say things will be delayed but communication is necessary. Updated to 4 Stars on 2/1 I changed my review from 1 to 4 stars. After I posted the review. Kris from Lhanel emailed me apologizing for the lack of communication. They refunded me 50% of my purchase and sent the product the next a day. I received the product and I love it. I would have given the product 5 stars but I don't like having to leave a negative review to get a response. I'm hoping they have gotten their logistics squared away because the product is great and a lot fun to use.

I ordered my rock stepper back in November, the 15th. I finally received it today, January 27th. I also received a refund. After many emails to the company and a review, I finally got some action. Hopefully this company can work out the problems they are experiencing with the 3-5 week wait time. I'm very happy to have finally gotten my stepper. They did make it right.

I paid for my rock stepper in November with a 3-5 week timely. I have followed up on it numerous times and am told there were delivery issues. It's now 1/26 and I still do not have a shipping window or the product. My patience has grown entirely thin, and I am considering requesting a full refund. Update 2/2/26 - After I filed this review, I heard from the company and was offerred a discount and the product almost immediately shipped from that point. They stated customs delayed some of the orders, and mine happened to be in that batch, but at the end of the day, I advised that until the item ships to the customer, the customer should not be charged. I now have the product, and will review further as I see how it holds up.