LevoitReviews of levoit.com

No way of contacting them by phone from the UK. You can email and that then becomes a VERY long winded process and they can ask for a video which is almost impossible to send to them as the file is too large. I like their purifiers but any issues with machines or filters and it's a problem doubled by their lack of support outside the US. It has put me off future purchases. It's also really annoying not being able to get the full range of replacement filters in the UK. Some of mine have only lasted 2 months not 6-12 and it's being used in the countryside. If you buy from Amazon the link to contact Levoit and their website, send you to a random company called Mellif Tools, VERY odd. PLEASE Levoit, provide UK customers with a telephone or chat to contact you with!

Their fans are well reviewed, if only you could actually buy one! I placed an order online, told it was dispatched and then Evri seemed to miss up the delivery - they claimed delivery but it never arrived, and their proof of delivery did not match my address or show the right packaging/product. And of course Levoit customer service have now said they are out of stock and can't arrange a replacement. They are arranging a refund, but I don't understand why they can't prioritise finding a fan from their "limited stock" to a customer who has had an issue like this. To add an annoying cherry on top I had to print, scan and email a form to get the refund...a little of extra time spend on what has already been a massive waste of time. As long they use Evri, and have stock issues, avoiding ordering online from them.

This is directed at Levoit UK. Saw their 42" smart tower fan on Amazon and decided this was the one for me, although the lead time for delivery was 1 to 4 weeks. With that in mind, I found the Levoit uk website and noted they were doing a £20 discount on the non smart version and a 5 day delivery time. I placed my order immediately. Alarm bells started ringing when it stated to track my order I needed to download a third party app. This I did, only to find it would close down as soon as I opened it. No matter how many times I uninstalled and reloaded it still did not open. I contacted Customer service by e-mail. They reassured me that as soon as the order is shipped they will inform me by e-mail. Fast forward 2 days and an e-mail was sent...not to tell me that it had be shipped, but to tell me they had sold out but hoped to restock soon but the £20 discount would now not be honoured. This of course was not acceptable on my behalf, thus cancelled the order. Now waiting for my money to be refunded, which can (and probably will) take up to 10 days to process. Side issues, you cannot phone customer service. There is no phone number. The whole experience is appalling. I am not doubting the product itself, just Levoit UK. My next step is to contact the parent company to see how legit Levoit UK is. Addendum The entire Customer support team is based in the USA. Hence, no phone number or tracking available from the UK website. IMHO, this will only harm the company reputation over this side of the Atlantic, regardless of the quality of the product. Until that is rectified, it is a no from me.

Thank you Chem, your customer service was outstanding! Thank you for listening, understanding, and not ghosting, like most companies! All my 5 Levoit air purifiers work great. Your app connects constantly and all my devices work with the app and manually!! I will always be a Levoit gal Many thanks OXOXO

No way of contacting via phone for UK customers. Bought a tower fan on their website three days ago which still hasn’t been dispatched. No way of choosing a next day delivery option. Given the heatwave we’re in I needed the fan quickly. I made the conscious decision not to purchase from Amazon because of their immoral tax evasion and treatment of workers. Looks like there is no alternative out there.

Air Purifier was £50 and we have had it on 24/7 for about a year now. Great product, air feels cleaner and when it’s boiling we use it as air con to cool down. Gets a bit noisy on max power though.

I had a problem with a humidifier that started leaking after one year. Given the warranty is 2 years, I reached out, and they have been extremely helpful in addressing the issue. The humidifier I bought was no longer produced, so they refunded me. One of the best customer services I have dealt with.

Great customer support which is unique nowadays. Had a problem with my purifier which had worked fine for nearly 2 years. Support were great and after a few emails and video of the issue they arranged a replacement. Excellent experience. Thanks.