Luna
Terrible customer outreach/service
I tried to order an air purifier during the second week of September. It was listed as in stock during the time of my purchase and I received an email on Monday of the following week saying my order had been shipped. I was charged for this order on that day and the charge was approved on that day as well. I checked the FedEx tracking, which originally said my order would come on 09/16/2020, but it soon changed to 'label printed, delivery date pending'. This is how it remained for the following three weeks. I can understand shipping delays especially in the wake of wild fires, but to delay for nearly a month for a product shipping within state?? Besides the confirmation I received on the date of purchase and the shipping notification email, I received no other correspondence from the Levoit company. I contacted customer service twice about my order after waiting 2 weeks and then 2 weeks more. Both times, they responded as if my order was already processed and on its way, but I knew this was untrue. I explicitly asked if the product I ordered was backordered and they avoided my question both times. The representatives kept the facade up that my purchase was on it's way, but clearly it was not. I eventually asked to cancel my order and they made it seem like it would be an inconvenience to have to "stop" the shipment, but I received the refund notification and order cancellation confirmations less than 12 hours after submitting my cancellation request. I think they handled this terribly. I ordered from elsewhere.