LEVEL8 Group Corp.Reviews of level8cases.com

When I had an issue with my suitcase Level8 quickly sent me a replacement. I love this suitcase.

Helpful and honest

We made great use of our Level 8 luggage in our trip to Europe. Unfortunately, when it's time to do our next trip, I forgot the code for the lock. When I tried to reset the code, the reset button would not go down. Since I bought my luggage in 2023, I wasn't sure whether it was still in warranty. When I contacted them via email and explained the problem, I received a reply right away and was asked to provide additional information. Within a day, I received another email saying they have mailed the replacement part. Replacement part came right away at no additional cost. Thank you Level8 for your prompt response and positive resolution. Excellent Customer Service!

very responsive customer service. I had an issue with the case but they have replaced it so I'm very happy still with their brand

The Level8 Voyageur Check-In (28'') is hands down the most durable luggage I’ve owned. As a frequent business traveler, I need gear that holds up, and this bag delivers (while consistently getting compliments!). What really sets Level8 apart is the support: being able to easily order parts and repair the luggage is a huge win for both convenience and sustainability. Highly recommended!

I bought this bag in late 2023 and it worked perfectly until about a month ago, when the zipper broke. LEVEL8 covered the cost for me to take it to a luggage repair services company, but unfortunately the zipper failed again. At that point, they offered me a full refund without any hassle. Really impressed with how they handled everything. Great company with excellent customer support, and I’ll definitely continue using and recommending their luggage.

After several successful uses, the combination lock malfunctioned. We communicated this issue to LEVEL8. They mailed us a new lock to replace the broken one. There was no charge. We are very pleased with the service and the luggage is very nice.

Best customer service. Replied quickly and could help me out with a spare part immediately. Bought the suitcase second hand and told them so. But nevertheless they helped me out.