LEVEL8 Group Corp.Reviews of level8cases.com

Level 8 luggage is amazing! I've been using the Adventure Carry-On 20" for two months now. The longer handle and the luggage wheels have made it so easy for me to travel with my broken foot. All of the airport helpers have said how easy it has been for them to wheel me (in a wheelchair) and my bag around the airport. Unfortunately, the zipper on my 24" checked bag was completely broken off during a recent trip. I'm working with customer service to get a replacement and have been impressed by the customer care I've received from Level 8. I do hope I'm able to repair the checked bag. I'm so grateful to have found this company!

Above Rating is for the Customer Service of Level8: I am a first time buyer of Level8. My initial orders were 1 Textured Luminous 20" carry-on and 2 Voyagers 26" check-in. I emailed Level8 in less than 24 hours to cancel the 2 Voyagers when I realized the handles will not fit the Travelkin luggage covers we already have at home. My honest mistake. It took them almost 2 days to respond and I had to explain further as to why I want to cancel, but the refund process was done just within few days and that was remarkable timeframe. The other order, the Textured Luminous 20" Carry-on arrived within a week. I really like the pickle green color, the sleek minimalist style and it's the perfect size. However, part of the pipings around the main zipper compartment was not sealed tightly and created a gapping aesthetically speaking. Having worked with Quality Control Dept for a family owned export bag factory overseas for many years before, this is considered a workmanship issue or defective item. I immediately contacted Level8 via several emails to resolve this quality issue. I expressed my disappointment of the quality, something I would not expect from all the hypes I heard about Level8 and especially at this price point. Level8 responded to my emails within a day to a day and a half, and they offered 3 different options for resolution. I chose to accept the $30 compensation refund for my inconvenience. It took another day or so for them to inform me via email that they processed the $30 refund and advised me to wait 10 business days for the refund to be posted back on my Credit Card. I do appreciate how Level8 handled my issue because to me, it shows how they value their customers, that I am NOT just another number to them, that my full satisfaction to their product matters, that my business counts. This is a very competitive market and I am truly grateful that we have companies like Level8 who stands up for their products and their good reputation. It is for this reason that I decided to give Level8 another chance and ordered 2 more luggages and 1 luggage cover. You might wonder "why" NOT 5 Stars? It is because it took several emails including follow up emails to get into this resolution and that took my time. But overall, I would recommend Level8 to my friends and family.

While the warranty process started out shaky for replacement parts to be sent, they understood the sensitive timing in the end and replaced the suitcase to solve the issue.

I am based in Canada, I just got my 2 voyageur luggage. 28" and 30". Though i have not travel with them but will do in after Easter. I also bought covers for both. The luggage looks durable. My 28" has no strap belt to hold stuff down inside. 30" is limited in colour manufactured so your choice is limited. I had delay on my 30" so I will advise that you order on time if any one needs that.i also had courier logistics issues with 30" cover. I eventually got my orders in good form with consistent email with assistant of Mercy especially. Tina was a helpful too. But the most important thing here is that I think I am going to enjoy my level8 order.

very responsive customer service. I had an issue with the case but they have replaced it so I'm very happy still with their brand

First time using my 20" and 26" yellow-black Level8 suitcase oversea. It really standout, love the fact that I could spot my suitcases from far distance. Best of all, no trolley track in the middle of the suitcase. Able to use all the inner space and everything lay flat. There was just one unfortunate issue, my 20" trolley handle was not locking properly. Contacted customer service and they were very prompt at responding to my issue. After a few corresponding email to resolve the issue, but with no success. To my surprise, I got a replacement suitcase without even asking. This really gave me the confidence to future purchase from Level8 without worry.

Sent with an issue they responded immediately came the resolution quick great customer service

I recently purchased the Road Runner Pro Carry-On 20'' and had an issue with the case. It was very stressful as I was travelling on Wednesday and would not be able to comply with the 7 day return window as they are in Ca USA and I am in the UK. Level 8 were excellent and cognizant of the time constraints, once I supplied pictures and a short video of the issue they very quickly gave me a couple of options to resolve the situation. Both world class service and exceptional as a customer outcome. Great service thank you Level 8