LEVEL8 Group Corp.Reviews of level8cases.com

Level 8 wasn’t my 1st choice but the default choice to meet my needs within budget with regard to function and style preference. Reevaluating my order & travel needs resulted in the necessity to modify my order. Level 8 customer service met my expectations in handling the modifications and exceeded them in comparison to other businesses who primarily communicate via email or chat. BYW, a phone call did result in communication with an actual human. For the part of the order received, I’m pleased with the quality. I‘ll soon be putting it to the test of rigorous travels hoping my opinion won’t change.

Excellent customer service. My family now has 5 Level8 suitcases and the design and quality are the reason why. Recently we had a warranty issue and they quickly sent out a replacement no questions asked. Highly recommend.

I had an issue with the zipper because it was defective, although the product itself is of very high quality. I reported it, and they responded very quickly and handled it very well, providing me with a solution to the problem.

My package was delayed for over a week in a shipping facility and I was leaving for a trip. After a couple of e mails with Mercy, she did some checking and was able to have another bag sent and it arrived before my trip! Excellent customer service

I had an absolutely lovely experience with Level 8, they have really great communication and ensure customers satisfaction is always met. The items are sturdy, durable and extremely reliable. I am pleased with my order and all round experience, Will be ordering again.

Above Rating is for the Customer Service of Level8: I am a first time buyer of Level8. My initial orders were 1 Textured Luminous 20" carry-on and 2 Voyagers 26" check-in. I emailed Level8 in less than 24 hours to cancel the 2 Voyagers when I realized the handles will not fit the Travelkin luggage covers we already have at home. My honest mistake. It took them almost 2 days to respond and I had to explain further as to why I want to cancel, but the refund process was done just within few days and that was remarkable timeframe. The other order, the Textured Luminous 20" Carry-on arrived within a week. I really like the pickle green color, the sleek minimalist style and it's the perfect size. However, part of the pipings around the main zipper compartment was not sealed tightly and created a gapping aesthetically speaking. Having worked with Quality Control Dept for a family owned export bag factory overseas for many years before, this is considered a workmanship issue or defective item. I immediately contacted Level8 via several emails to resolve this quality issue. I expressed my disappointment of the quality, something I would not expect from all the hypes I heard about Level8 and especially at this price point. Level8 responded to my emails within a day to a day and a half, and they offered 3 different options for resolution. I chose to accept the $30 compensation refund for my inconvenience. It took another day or so for them to inform me via email that they processed the $30 refund and advised me to wait 10 business days for the refund to be posted back on my Credit Card. I do appreciate how Level8 handled my issue because to me, it shows how they value their customers, that I am NOT just another number to them, that my full satisfaction to their product matters, that my business counts. This is a very competitive market and I am truly grateful that we have companies like Level8 who stands up for their products and their good reputation. It is for this reason that I decided to give Level8 another chance and ordered 2 more luggages and 1 luggage cover. You might wonder "why" NOT 5 Stars? It is because it took several emails including follow up emails to get into this resolution and that took my time. But overall, I would recommend Level8 to my friends and family.

While the warranty process started out shaky for replacement parts to be sent, they understood the sensitive timing in the end and replaced the suitcase to solve the issue.

Not only has my new Adventure 24 suitcase been well enjoyed on its first couple of journeys the customer service staff have been exceptional. Ordered the 28" and realized it was much to big for my needs. CS was very happy to exchange it for the 24" and covered the return shipping costs. I feel confident if my bag has any issues in the future the customer service at Level8 will be ready to assist.