LEVEL8 Group Corp.Reviews of level8cases.com

I would not recommend purchasing from LEVEL8. From the day I received the suitcase, I tried to arrange a return. The company advertises “fast and hassle-free returns” on its website, but my experience was the exact opposite. The return process has been unnecessarily complicated and frustrating. Even after the returned parcel was delivered and signed for, I had to repeatedly contact customer support to obtain information about my refund. Instead of processing the return, they started requesting additional requirements that were never mentioned in their return instructions or online return policy. Most recently, I was told that a refund could not be issued until the return tracking number was registered in their system. However, this requirement was never communicated to me during the return process and is not stated anywhere in their published return conditions. In fact, the shipping carrier had already provided them with the shipment details, including my sender information and tracking number ( week ago). As a customer, I expect a company to follow the return policy it publishes, not introduce new conditions after the product has already been bought. Before ordering, I strongly recommend reading the negative reviews carefully. I noticed that many customers describe very similar issues regarding returns, refunds, and customer service responsiveness. My experience has been disappointing from start to finish, and I am still waiting for clear information regarding the processing of my refund.

Never, NEVER order anything from Level 8 on a third party site like Amazon. N.E.V.E.R.!!! They will send you a box with lots of heavy packing materials, but no sign of the Elegance rolling carry on suitcase and packing cubes that you paid for. Nothing but packing materials in the box. Then they will blame the shipper, and the shipper will blame them, and you will be out almost $300 with no option for a resolution. Then they'll respond to your repeated requests for a refund or that they send the actual merchandise you paid for by closing your account.

Very Disappointed – Poor Packaging & Damaged Product I ordered a suitcase from Level8 and was shocked at how it arrived. FedEx delivered it completely unwrapped, with no protective packaging at all. It looked as if it had just come off a flight—dented, scratched, and bruised before I even had a chance to use it. This shows a complete lack of care and respect for customers. When you buy a brand-new suitcase, you expect it to be protected and delivered in perfect condition. Unfortunately, that was not the case here. I do not recommend purchasing from this company. Buyers should be aware that Level8 does not prioritize quality control or customer satisfaction.

Bag never delivered, yet I’m asked to review my experience (!). Shipping tracker shows failed delivery a couple nights in a row (at 11:30 pm)? Evidently they will reorder. Luckily I have the Road Runner 20” Pro and came back for an Adventure model. Glad I did not need it before delivery happens, whenever that happens.

One Star – Complete Waste of Money This Level 8 luggage is a joke. I ordered the new yellow and black style thinking I was upgrading, and I deeply regret it. I used it once on a trip to Egypt and Morocco—one trip—and it came back beat to hell. Scratches everywhere, the finish looks terrible, and for the price? Absolutely not worth it. The so-called "warranty" is useless. I’ve had a cheap three-piece set from Ross for over 10 years, and that stuff has survived more flights and abuse without falling apart. This Level 8 suitcase couldn’t survive a single trip. Stylish, maybe—but totally garbage when it comes to quality. Don’t waste your money.

Beware this company sells items that they don’t have in stock for months!!! I purchased a 26”inch voyageur for my upcoming trip. I received no bag and had an email from the company telling me they don’t have this item in stock till the end of May. As I very disappointed with this situation I requested a compensation for my bag and received an insulting £15 off offer for the delay of 2 months which I think is very poor for the value of the bag which is 280. They refused to compensate me in any meaningful way and then refunded me after a full week. Disappointing experience BEWARE!!

I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.

Absolutely awful quality - wish I’d gone nowhere near this brand. Product arrived scratched and marked - and within one use it’s already scuffed and looks 10 years old - so much for scratch free. Customer service non existent - absolutely avoid.