LEVEL8 Group Corp.Reviews of level8cases.com

My lock broke and unfortunately I couldn’t find a replacement. This item was a gift from a friend so I don’t have an order number. But I contacted Level8 to see if they would still be willing to help me get a new lock. Their customer service response was kind and agreed to send me a new lock. Yay! Now that’s great customer service.

I’ve now purchased four Level 8 suitcases and the quality of these are top notch. I love that they have zippered covering on both sides, everything stays in place while traveling. Our suitcases have been through the toughest airports and have traveled outside the U.S., and have held up beautifully. Our absolute most favorite thing about these suitcases are most definitely the wheels!! They have such a unique and smooth ride, we have never had suitcases that roll so incredibly well, they are effortless to pull along!!! We have even had room porters, cruise personnel and airport staff comment on the ease of these wheels!!! Level 8 customer service is also incredible!!! You will LOVE owning these suitcases and your experience with this company! It’s literally on another level!!!!

My luggage was damaged in transit. I wrote to Level8, and within a day they shipped a replacement for the damaged part. Very quick, great and easy service.

I recently purchased a set of the voyager wide handle luggage and have taken them on multiple trips across multiple cities and multiple countries. They have done spectacularly traversing many types of terrain. I contacted the company for some extra replacement parts in case there are issues (though I don’t believe there will be) as I will be on a long term trip. The company responded promptly and set me up with the replacement parts I requested. Absolutely 5 star service. Great company and a great design. The wide handle should be the standard

I purchased the carry-on and checked luggage set in all black, and I absolutely love the look and feel of these Level 8 luggage sets. I did have an issue with the handle on my carry-on, so I reached out to customer service. They were amazing and took care of everything, sending me a replacement bag completely free of charge. When Level 8 says they stand behind their lifetime warranty, they really mean it. They made the whole process easy and showed that they genuinely care about their customers. I’ll most likely be purchasing more sets for my family in the future. Highly recommend!

I bought a Road Runner carry on 4 years ago and have really enjoyed using it. The design is perfect for my needs. When the zipper broke this year I tried to have ot repaired, but was not successfull. Level8 stepped up and sent me a replacement suitcase under the warranty. The customer service follow up was terrific- prompt, direct and responsive. I would definitely buy more products from this company when the need arises.

A genuinely seamless experience regarding warranty. The team was super efficient, courteous, and quick to respond. Level8 team, if you’re reading this, I feel truly taken care of and now you have a longtime customer :)

★★★★★ Level8 stood behind their product! My Luminous Textured 2 Piece Set developed problems after heavy travel. The 20" wheels were seizing and the handle wouldn't stay up, and the zipper on the 24" gave out mid-flight more than once. I emailed Level8 expecting a long back-and-forth. That's not what happened. Their customer service team replied quickly, kept me updated at every step, and was clearly focused on fixing the problem rather than finding reasons not to. They honored the warranty on both bags and upgraded me from the 24" to the 28" to make up for the trouble. The replacements shipped fast and arrived sooner than I expected. Plenty of brands make decent luggage. Fewer treat you well when something goes wrong, and that's what earned my loyalty here. I'll keep buying Level8.