LEVEL8 Group Corp.Reviews of level8cases.com

I bought my luggage set back in 2021 and have been happily using it since. Its been on numerous trips with me and has held up well. Recently, I've noticed that one of my wheels were starting to rattle, so I sent an email to LEVEL8. They took care of me and sent me a replacement wheel. Overall, you're buying a quality bag with a quality company standing behind their product. I've even introduced this brand to make friends and family and they were instantly sold by the minimalist design and how easy/smooth the luggage was.

I purchased a case zipperless case eighteen months ago. The case was on its third international trip when I experienced a slight hiccup with it. I didn't think that the issue would be covered by the warranty so emailed to make a request to fix it myself. So imagine my surprise when level8 said that they would be sending me out a new case like for like. I nearly fainted. The customer service team were so responsive, replied within 24hrs of me sending an email and also emailed me regularly with updates. We arrived back from our holiday on the 29/May my email was sent the same day, and my new case arrived on 05/June. No complaints from me, great item, great service, and very assuring customer service team. Despite the hiccup it has got to be the best case I've ever owned. Glides well in all directions and is aesthetically pleasing on the eye. It it worth the money? Yes. Would I buy it again? Yes.

I would not recommend purchasing from LEVEL8. From the day I received the suitcase, I tried to arrange a return. The company advertises “fast and hassle-free returns” on its website, but my experience was the exact opposite. The return process has been unnecessarily complicated and frustrating. Even after the returned parcel was delivered and signed for, I had to repeatedly contact customer support to obtain information about my refund. Instead of processing the return, they started requesting additional requirements that were never mentioned in their return instructions or online return policy. Most recently, I was told that a refund could not be issued until the return tracking number was registered in their system. However, this requirement was never communicated to me during the return process and is not stated anywhere in their published return conditions. In fact, the shipping carrier had already provided them with the shipment details, including my sender information and tracking number ( week ago). As a customer, I expect a company to follow the return policy it publishes, not introduce new conditions after the product has already been bought. Before ordering, I strongly recommend reading the negative reviews carefully. I noticed that many customers describe very similar issues regarding returns, refunds, and customer service responsiveness. My experience has been disappointing from start to finish, and I am still waiting for clear information regarding the processing of my refund.

High-quality amazing luggage. Fantastic customer service. Very impressed and highly recommend.

Level 8 luggage is amazing! I've been using the Adventure Carry-On 20" for two months now. The longer handle and the luggage wheels have made it so easy for me to travel with my broken foot. All of the airport helpers have said how easy it has been for them to wheel me (in a wheelchair) and my bag around the airport. Unfortunately, the zipper on my 24" checked bag was completely broken off during a recent trip. I'm working with customer service to get a replacement and have been impressed by the customer care I've received from Level 8. I do hope I'm able to repair the checked bag. I'm so grateful to have found this company!

If you travel often, LEVEL8 is a MUST HAVE! At first I was a bit hesitant to spend the money as I was in need of a full luggage overhaul… After 2 years or ownership I can with full confidence say it IS Well worth the investment! I own the Voyageur 20” and 28” in green as well as the Voyageur 20” and 30” in yellow. First I will say the comfort in using these is amazing. They ride like butter. The space inside and the compartment are perfect to keep all my stuff organized. I travel quite often and with a family of 5, we all just need one luggage each and it’s perfect for our needs. The quality is incredible in comparison to all other expensive luggage’s I’ve owned in the past. One drawback with my 28”- it seems the feet get knocked off, it has happened twice. But no worries the customer service has been amazing to replace the part very quickly! I will add that I constantly get asked about my luggage and I happily refer them to Level8. They are the best luggages I have ever owned.

Customer service was quick with their response. A little backstory, I purchased a 20” Carry-on Voyageur for carry on only. I had to take an emergency trip to Mexico and the airline did not let me carry on the bag. I had to check it. I was very upset that I had to check it, because I knew how airlines handled bags. And to no surprise, my suitcase handle was scratched, deep scratches. I was upset and reached out to the airline, and of course United Airlines said it wasn’t their fault. So I reached out to level 8 to see what I could do. They immediately ordered me a replacement handle with no questions asked. Great customer service!

Customer service is amazing. One of the wheels on my hybrid carry on was bent to the point that I couldn’t roll the bag properly and they sent me a full replacement no questions asked. Beyond that the luggage is also a better value than Monos or Away.