LEVEL8 Group Corp.Reviews of level8cases.com

I had a great experience with this company. I ordered the 20 inch Freeloop 4 wheel suitcase, which is pricey but beautiful. I ordered using a discount code, which didn't apply after checkout. The company honoured it, once I emailed them and explained the issue. In addition, I was worried about it arriving in time for my trip, next week. However, they despatched my suitcase from the US to the UK really quickly, and I received it TODAY, 4 days after i ordered it. Also, I bought a protective cover for it not knowing the case comes with a protective cover, which was not only a pleasant surprise, but it was exactly what I originally wanted and ended up buying from. Amazon for more than $20. So qudos to Level 8. Whlst their suitcases are a little expensive, it is definitely worth investing in one as they're sturdy, beautiful and look and feel like they last.

only good experiences

Beware this company sells items that they don’t have in stock for months!!! I purchased a 26”inch voyageur for my upcoming trip. I received no bag and had an email from the company telling me they don’t have this item in stock till the end of May. As I very disappointed with this situation I requested a compensation for my bag and received an insulting £15 off offer for the delay of 2 months which I think is very poor for the value of the bag which is 280. They refused to compensate me in any meaningful way and then refunded me after a full week. Disappointing experience BEWARE!!

I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.

Ordered two suitcases - one large, check-in bag and one carry-on. Both arrived promptly, suitably boxed up and in perfect condition. Clear that the suitcases are well made and have nice little touches like zipped pockets on the divider and a built-in lock. Capacity is huge and maximised for the size of each. Have had both for almost a year and taken them on a variety of trips including flights, cruise and train. Easy to move around, no damage despite rough handling and the bright yellow colour means it's easy to identify at baggage reclaim. Are they expensive for what you get? Probably a little. But definitely cheaper than having to keep buying cheaper cases that get damaged every few trips.

Absolutely awful quality - wish I’d gone nowhere near this brand. Product arrived scratched and marked - and within one use it’s already scuffed and looks 10 years old - so much for scratch free. Customer service non existent - absolutely avoid.

Astonishingly incompetent customer service structure. Deliberate avoidance of legally required product returns viability. Zero order fulfillment capabilities beyond low cost automated bot functionality. A thoroughly frustrating experience that could have been quickly resolved with a single human oversight and interaction.

Shipping took quite a long time at first. In general, the backpack "Atlas" looks quite good. However, this was defective, and immediately in three places, with not properly sewn zippers. I complained about the issues and they said, I should send photos. No sooner said than done. After the photos of a hole at the bottom were made, in addition to the front two pockets, where the zipper opens, they do not offer an exchange or refund, but says "We would like to know since it won't affect the using, can we compensate and offer a partial refund of $25 instead?" For a new backpack worth 129 EUR and a promised "lifetime" warranty, quite questionable. (Order No. 21552)