LEVEL8 Group Corp.Reviews of level8cases.com

I've had my 28" Voyageur for about 2 years now. One of the caster wheels disappeared after over 100 flights. Customer service was very fast to confirm the claim and ship out a new wheel. Excellent response time and help. Stand up company and the bags are pretty tough to boot!

I have complete respect for the level 8 response team. I received a damaged Hegent carry on and the team responded to my emails PROMPTLY the entire time, sent me a replacement bag, AND a complementary luggage tag. Thank you Level 8 for your customer support when things don't always go according to plan.

Never, NEVER order anything from Level 8 on a third party site like Amazon. N.E.V.E.R.!!! They will send you a box with lots of heavy packing materials, but no sign of the Elegance rolling carry on suitcase and packing cubes that you paid for. Nothing but packing materials in the box. Then they will blame the shipper, and the shipper will blame them, and you will be out almost $300 with no option for a resolution. Then they'll respond to your repeated requests for a refund or that they send the actual merchandise you paid for by closing your account.

I initially only purchased the smaller carry on. But loved it so much I bought the bigger one and it’s amazing. Love this brand of suitcase. It rolls so smooth, packs so easily and just looks clean.

Very Disappointed – Poor Packaging & Damaged Product I ordered a suitcase from Level8 and was shocked at how it arrived. FedEx delivered it completely unwrapped, with no protective packaging at all. It looked as if it had just come off a flight—dented, scratched, and bruised before I even had a chance to use it. This shows a complete lack of care and respect for customers. When you buy a brand-new suitcase, you expect it to be protected and delivered in perfect condition. Unfortunately, that was not the case here. I do not recommend purchasing from this company. Buyers should be aware that Level8 does not prioritize quality control or customer satisfaction.

Bag never delivered, yet I’m asked to review my experience (!). Shipping tracker shows failed delivery a couple nights in a row (at 11:30 pm)? Evidently they will reorder. Luckily I have the Road Runner 20” Pro and came back for an Adventure model. Glad I did not need it before delivery happens, whenever that happens.

Lieferung schnell vorbereitet für die Post, Website gutes Design, die Koffer an sich minimalistisch und praktikabel, hatte bis jetzt kein Probleme. Sehr gutes Preis-/Leistungsverhältnis! Es könnte evtl. noch mehr Farbkombinationen geben, aber trotzdem top!

Received my Level8 Voyager 20" & 26" set within 5 days after placing order. The carry-on and 26 " checked luggage are very roomy and love the trunk style for traveling. The wide handle gives me more control with moving the Voyager set. Did a full strength inspection and found it tough but flexible and the biggest area of toughness was the reinforced corners, don't see them denting in from a fall or drop that will impact the corners. The interior fabric is soft yet strong, the zippers glide without catching and having a full compartment space without those annoying handle frame going down the middle I can use the full space for packing. Very happy with purchase, considering buying the 28" check Voyager but not sure if the extra 6 liters constitutes the price. Would love to test it out to see if it's worth the price.