Leslie's PoolmartReviews of lesliespool.com

Ordered and paid 95.xx for a 20 lb. container of 3 inch chlorine tablets, thought I was reserving at a store that said they have them in stock. Email said pick up today, headed to the store, 12 miles away. The manager said he had no paperwork on his end stating I ordered it. The order number is not a good number. He had 20 to 30 containers sitting on the floor. I said, I have a screenshot of the email to pickup. I told him when my order comes in you keep it, let me take one of these. No, he said. I called Leslie company. What a run around, called my banking institution to stop the payment , they said the payment went through. I have no product. I am currently on hold for the 3rd time. They said they would send me an email to me to provide them with a screenshot of the purchase and bank payment, never received the email. Still telling me its a bad order number, they sent the email with that order number.

They Sold me chlorine online. I waited 5 days until it said my order was shipped. A few hours later they canceled our order. There is a shortage so they probably weren't happy with the amount we paid

I placed an order online for a $1200 filter and paid for overnight shipping. 2 days later when I had not received the filter I called customer service and had to wait 38 MINUTES on hold for a rep to answer. Was told that this item is shipped via freight carrier and the option to ship overnight online is a "SYSTEM ERROR". I was advised it would be another 7-10 days before the item shipped. What a waste of valuable time for me. I have heard from several people of their horrible experiences with Leslie's Pool - their online shop, their pool technicians and their general customer service. IT'S ALL TRUE!! Do yourself a favor and find another pool company who is honest and can be depended on and care about taking care of their customers. Leslie's Pool is NOT that company.

They took the money for my pump 3 weeks ago but won't call the shipper to tell them to have FedEx pick up so it's just sitting in Chicago for 3 weeks. Asking for a refund today. Fingers crossed. They have horrible customer service. Called and emailed multiple times. They just don't care.

The worst customer service I have ever experienced. I'm sorry I can't give negative stars. We ordered a custom spa cover in early March. The website indicated it would ship in 3-5 days at the time the order was placed. Checked back several days later and the estimated ship date had moved to early April. Checked back again in early April and the ship date moved to mid April. Then late April. E-mails and FB messages kept getting me different reasons for the delys....the warehouse was out of stock...there was a bug on the website...the factory was a little behind...always something different, and still no real answer. The last update (6 weeks after order was placed) was that they could PROBABLY provide a tracking number in 2-4 weeks. I wrote them back and complained about the lack of customer service. But I told them if they could guarantee we would have our spa cover in 4 weeks (grand total of 10 weeks!!!!) that we would keep the order. Several days passed and they never replied. I should have listened to all the other people who said they were a shady company to do business with, but I didn't. I hope YOU listen. The ONE positive thing I can say about the entire shopping experience is that I paid through PayPal at the beginning of March. They didn't "cash" the payment, so PayPal cancelled the transaction 30 days later. I have been doing business in person and on line for a very long time, and I can without a doubt say that I have NEVER had this bad of an experience with anyone.

Ordered a spa cover 5 weeks ago. Website stated about a week to make this and then it would ship (about 2 weeks). Leslie's let's you track the progress of your order. Yeah, right! Any time I check the progress, the 'estimated' shipping date is changed to one week away! Don't know if I will ever receive this. Customer service is not helpful at all. I would suggest shopping elsewhere.

Ordered pool filter. After taking the day off to install filter realized the filter was broken internally. Took back to store as directed by customer service. Leslie's then told me that the soonest they could get me another of the same brand name would be in 4 days. In the meantime my pool is green and getting it getting warmer. I researched and found out I could get the same filter today from their store with a different name stamped on it today. Customer service told me they sell that name for more money and were only willing to give me an extra $10.00. They would rather lose my business of 20+years of at least $1000.00 per year then try to make me happy. They don't care if you wait for them to send you a very damaged filter and when asked to rectify the problem, they offer $10 and tell you to find one yourself. They also don't even seem to have a customer review site, probably don't want all the bad reviews!!!!!

I paid for an order which was never shipped. I’ve called x4 and get nowhere. They’re telling me to call Fed X but Fed X never received product. Three times they said I’d be contacted within 24 hours but never was. They are refusing to refund or ship. Horrible customer service!