LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jennifer O.
This company is great! There is a slight language barrier but I was able to order glasses AND get rush shipping for less than $50! Gonna order sunglasses now!
Response from LensmartAug 22, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Leiss
Large selection of quality frames at great prices. The site makes shopping easy.
Response from LensmartAug 22, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Crystal T.
They helped me immediately with shipping and was able to directly contact me to ensure that my lens come on time!
Response from LensmartAug 22, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Francesca
ENGLISH: This company is a scam! Just avoid this company at all costs! They made my glasses wrong and I exchanged more than 20 emails with the worst customer service ever, they wanted me to go to a professional optician and make the doctor do a video of a lens' inspection proving what I was saying, after I refused to spend all this extra money for their mistakes, they keep telling my prescription was wront (it is not, I can prove I wear multiple glasses done with the same prescription and the same PD I gave to them!)... All they can offer is to refund JUST THE FRAMES of 2 out of the 2 glasses I bought, because one was on sale! Now, you made my glasses poorly (every and each of them has the left lens I can't see clearly with!) and you want to refund just the frames? And I have to pay to ship back too? I just lose all my 140+ euros buying there. AVOID! ITALIANO Evitate questa compagnia ad ogni costo, mi hanno sbagliato tutti e 3 gli occhiali comprati da loro, ci siamo scambiati più di 20 mail con il peggiore servizio clienti mai visto, prima mi hanno chiesto di andare da un ottico/oculista professionista perchè facesse un video in cui ispezionava le lenti, per credere a ciò che dicevo, quando mi sono rifiutata di spendere questi ulteriori soldi, hanno cominciato a dire che la prescrizione non andava bene, anche se potevo provare di aver indossato diversi occhiali nel tempo fatti con la stessa prescrizione e lo stesso PD che ho comunicato loro! Infine tutto quello che sanno offrirmi è un rimborso di SOLE DUE MONTATURE, nemmeno delle lenti, anche se ho comprato ben 3 occhiali, perchè uno era in saldo! Loro mi hanno sbagliato a fare le lenti perchè con nessuno dei 3 occhiali vedo bene dalla lente sinistra e non solo vogliono rimborsarmi solo 2 degli occhiali e solo il costo della montatura (quando le lenti sono le più costose), ma anche farmi pagare la spedizione per rimandargli tutta la merce! Una vera FRODE, EVITATE!
Response from LensmartAug 22, 2024
Sorry for the inconvenience. We have customized the lenses for you according to the prescription you uploaded and the PD you filled in. According to the PD measurement chart you sent us, your PD is only 27/25, but the PD you filled in in your current order is 62. The difference between the two is large, which may be the cause of the discomfort. According to our policy, we can only refund the cost of your frames if the prescription is wrong. Our glasses are machine-tested and confirmed to be correct before shipment. If you think we made the wrong lens, you can provide the relevant test video and we will arrange a full refund for you after confirmation. Thank you for your understanding and cooperation.
Balázs K.
Everything was good. Very helpful company. Price and shipping are OK.
Response from LensmartAug 22, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
YCC
This is my first time to order glasses online and I was so happy because I found with lensmart exactly what I was looking for. The glasses are super nice, light weight, very comfortable and arrived in a short time. Also the costumer service is efficient to answer when you have any concerns. Thanks lensmart I love it!!!
Response from LensmartAug 21, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
FannyB
Pleasantly surprised by the quality of glasses. Not to mention the array of options. I ordered 2 pair and they both are light but sturdy and I'm getting a ton of compliments on them. I'll certainly order again in the future.
Response from LensmartAug 21, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Chanel B.
Excellent service à la clientèle ! Super satisfaites
Response from LensmartAug 21, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
