Sylvie C.
Wasted time and money
I bought a pair of glasses with progressive lenses and I lost $140. When I look, everything is curved. the glasses are not usable. The customer service is terrible, you can only reach them by email. the glasses are supposed to have a 365 day warranty but as they are special (they are all special) the warranty no longer covers anything. Don't waste your money, look elsewhere.
Response from LensmartAug 22, 2024
Sorry for not giving you a good customer experience! We check you ordered a special offer, which can not be returned or exchanged. But we apply a special treatment to you, we check you filled wrong pd, our policy has stated the replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you very much understanding~




