Cc
I place my order
I place my order. It say 7 to 16 day for advance shipping . Well today is 15 days no update where my glasses are . Last I saw they had to go through customs . Will their website say CA . Very questionable now . I message and it the same thing we apologize and than I ask why are they going though customs. The answer is we ship all over. Nowhere on their website states that . I just want my glasses . And no run around. You should note on the website that it ships out of the country and don’t put advance shipping. If you cannot honor it. This is bad business . And I’m still waiting. And no movement or updates .
Response from LensmartJul 28, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~




