Eloise T.
Do not use this company
First pair of glasses fell apart, one lens came completely away from the frame whilst I was out shopping and I need my glasses all the time. They were replaced with a second pair that didn't even last days. The quality isn't for for purpose. Both times customer service asked for photos of proof but then asked for more then more. This time I requested a refund. They haven't even acknowledged that and told me their policy is to only replace glasses once.
Response from LensmartJul 29, 2026
Lensmart offers a 365-day warranty (warranty will be determined by the date of the parcel signed) covering clear defects in material and workmanship, and a one-time replacement will only be issued if there are clear defects in material and workmanship.Your package arrived in March, after you contacted us to report damaged frames. We have arranged for a replacement pair of glasses. You confirmed that the new glasses arrived in perfect condition but subsequently became damaged during use. We apologize, but each pair of glasses is only eligible for one warranty replacement. Furthermore, your order has exceeded the return/exchange period, so we cannot process a refund. Thank you for your understanding.