Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Shalynn H.
Dec 20, 2024
DO NOT PURCHASE FROM THIS COMPANY!!
DO NOT PURCHASE FROM THIS COMPANY!!! I ordered my pair November 25, it is now December 19 and my order is still in the customization stage for single vision. Whe I messaged them they said it was due to the canada post strike, thw strike has been over for 2 business days and it still has not shipped my order. No way to speak with someone and will not provide a refund!
Response from LensmartDec 20, 2024
Sorry for not giving you a good customer experience! Your package has been produced, but due to the strike in Canada, the package cannot be sent out, so the status of the order remains at the previous stage. Although Canada Post has resumed work, the strike has caused a lot of packages to pile up. The logistics company is not accepting new packages at this time. If you don't want to wait any longer, our customer service has processed a refund for you. Sorry for the inconvenience, if you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Bright
Dec 19, 2024
My glasses are clear and they are…
My glasses are clear and they are photocromic I'm super happy for this. Even though I had a bit of frustration cuz of adress but this was a perfect experience I will buy again.
Response from LensmartDec 20, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Thabile S.
Dec 19, 2024
I am so happy with the quality of my…
I am so happy with the quality of my glasses they are so beautiful and stylish I can’t wait to have more styles they suit me and I love them
Response from LensmartDec 20, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Tadeáš H.
Dec 19, 2024
Not acknowledging her wrongdoings
First order ok. The second order came with close-up glasses. Both orders identical. Support always comes up with something, first the sign is wrong + then again - and all the time. We wanted to order from family and friends as well, but after this behavior and the failure to recognize her obvious mistakes, I am ending my relationship with this company.
Response from LensmartDec 20, 2024
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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KHart
Dec 19, 2024
I place an order but then changed my…
I place an order but then changed my mind on the frames. I contacted customer service and they seemlessly switched my order and sent me tracking. It was awesome customer service!
Response from LensmartDec 20, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Erin J.
Dec 19, 2024
My eyeglasses are perfect
My eyeglasses are perfect! The frames fit my face perfectly and my prescription lenses were clear for my vision, all at an affordable price. I’m really satisfied with my online order shipped directly to my home. Thank you lensmart for my order!
Response from LensmartDec 20, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Prudy
Dec 19, 2024
Affordable affordable affordable
Ordering was quick and easy My turnaround time was 6weeks but i received my order in 3weeks. All i did was upload my prescription and choose a frame, oh and it was affordable
Response from LensmartDec 20, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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mónika S.
Dec 19, 2024
Tökéletes
Pontos választ kaptam
Response from LensmartDec 20, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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