Lola M.
I made a decent size order
I made a decent size order. Didn’t complete my change of address. I’ve ordered before. I thought I did the automated fill and I did partially. I didn’t see the mistake until after my order went through. Needless to say I was freaking out. I couldn’t find a way to fix my mistake. I contacted them and they graciously fixed it. Great customer service. I love their frames and the customer service!
Response from LensmartDec 19, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!