LensmartReviews of lensmartonline.com

I love my lensmart frames!! I have two pairs, Andrea in tortoise and Major in black. They are great quality for such an affordable price. You really can’t beat it!

Customer service is amazing, communication is amazing. The glasses are absolutely amazing fits perfect and the quality is insane. Love all my selected pairs, amazing staff

I purchased glasses from Lensmart online for the first time in May 2026. Although they were wrapped in bubble wrap and packaged correctly, they arrived damaged. The lenses had scratches, not on the surface, but somehow inside the actual lens. I contacted Lensmart via messenger to let them know about the defect. They have a 30 return policy guarantee but I had been out of state visiting family when my glasses arrived. By the time I returned home and opened them, I had exceeded that 30 day return policy, but decided to reach out anyway. After explaining my issue to the customer service rep, they asked for pictures of the lens defect, which I sent. Upon receiving pictures of the lenses, Lensmart informed me they would be replacing my glasses with a new complete pair at no expense to me. I was beyond impressed with the customer service Lensmart provided throughout this process. They responded to every message within 24 hours (sometimes sooner) asking questions to help them better understand the issue, and always replying with concern and kindness. I am legally blind in one eye without corrective lenses, so needless to say my lens prescription is a special order that always costs more. Lensmart was able to accommodate my lens prescription at a great price. Lensmart has earned a loyal, satisfied customer. Thank you Lensmart!

The eyewear glasses are super lightweight and pretty ! The delivery of the items didn’t take much time ! I ordered the Sarah & Sahana and I am in love with both of them ! Perfect for everyday wear

As someone used to paying 4000 SEK or more for glasses due to my astigmatism and myopia, I am absolutely thrilled to get several pairs for a third of the price. They have so many stylish frames that make it easy to match your glasses with your favorite outfits. I ordered three pairs for a home trial and have received so many compliments on how well they suit me, and my new glasses have really given me a confidence boost. My vision is just as clear as with my old pair, and both the prescription and pupillary distance are spot on. I am already eager to order more frames so I can match even more outfits. I really could not be happier, for me this is an absolute ten out of ten.

These people were awesome I had ordered 2 pairs of very strong prescription not to many can make my glasses because on how strong my prescription is. I ordered same sz frame on both pair but different style but one pair was way to heavy for my face ,i asked if i could return and get something like the others that fit perfect they did without any trouble , So i received the other but they came to me with the lens out of them , I spoke with them and they sent me another pair just received them yesterday on Aug 10th and they are perfect fit everything. I would recommend these folks to everyone that is looking for prescription eye glasses and cheap pricing thank you ann

The company took the money out of my account before the script was verified. The order was shipped to "airport of origin" before script was verified. Customer service cannot be contacted only through FB messenger. Let's see how long it takes to receive contacts so they can be sent back. But we have to wait for them to get through customs. Dont buy here. They are not American made. If I could provide a negative review I would. Addition to review: Lensmart replied to my review. This is my reply to theirs. I ordered my contacts on a Friday night. Saturday morning I was looking for a way to contact said company and the only way to do it is through Facebook messenger. I could NOT call. I did reply to the email that asked for verification also. They did NOT respond til Monday. So now I am told that my contacts were shipped without script verification. I can return them for 70% refund. This is NOT a company you want to work with.

Ordered first time and glasses arrived totally different prescription then what I provided. I am asking them for return and refund process and instead of advising on it they just asking written prescription from optician which I already uploaded the digital version. SEEMS LIKE A FRAUD COMPANY