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I purchased glasses for my husband and…
I purchased glasses for my husband and myself his bifocals are off as well as mine can’t wear them and my husbands glasses came as sunglasses ..they refuse to refund I purchased July 29 2026 received them August 14 2026 notified them right away didn’t hear from til monday ..do not buy ..I even tried to cancel when I had to send in my PD measurements I knew but they kept insisting.
Response from LensmartAug 18, 2026
We apologize for the unpleasant shopping experience. We noticed that the lenses Jordy selected in your order are bifocal tinted lenses, therefore they are sunglasses. We manufactured the glasses according to the product you ordered and the prescription provided. However, many factors can affect the wearing effect of glasses. If you need to adjust your lenses, we are willing to find out the cause of your blurred vision and provide you with a solution. If you wish to return the product, we will process it according to our policy after confirming the information.