Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

K M.
Aug 1, 2025
Terrible customer service
If I could give this company a 0 rating I would. Their customer service is beyond terrible its non existent. Tried to return 2 pairs of glasses as the PD was wrong in the lenses and they told me I couldn't return 1 pair because they were on special and if I wanted the other pair fixed I would have to pay the same price as I did for them in the beginning. What ever happened to honoring their return policy. I messaged them the day I recieved my glasses telling them of the error. Total waste of time and now money. I wouldn't recommend them to anyone.
Response from LensmartAug 2, 2025
We apologize for not having a good customer experience! Could you provide your order number? We'll check it for you. Regarding sale items, our website clearly states that they cannot be returned or exchanged. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ If you have any questions, please contact our customer service and we'll do our best to help you. Thank you very much for your understanding.
Report
Inuk
Aug 1, 2025
I love the glasses very pretty
I love the glasses very pretty. Hoping to get one soon
Response from LensmartAug 2, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Report
Laycee
Aug 1, 2025
Absolutely love these glasses
Absolutely love these glasses! They’re stylish, comfortable, and great quality. When I had an issue with my first pair, customer service stepped in right away and replaced them without hassle. The process was quick and easy, and their communication was amazing throughout. Couldn’t be happier with both the product and the service!
Response from LensmartAug 2, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Report
Adele S.
Aug 1, 2025
Great quality, good value and super helpful
I have ordered multiples now from Lensmart and they have not disappointed. The quality of their glasses is amazing and I absolutely love my different styles. More recently I have been speaking with customer service regarding a personalised order and I have to say, they cannot do enough to help and accommodate. I would recommend Lensmart and have been doing to friends and family. I have already got my next order in my basket ready to go. Whether it be for fashion glasses or prescriptions, they are the place to go! And good value too!
Response from LensmartAug 2, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Report
Kjholly
Aug 1, 2025
first pair of glasses weren’t quite…
My first pair of glasses weren’t quite right so Lensmart has emailed me back to make it right. Waiting for new pair.
Response from LensmartAug 2, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Report
Aneta E.
Aug 1, 2025
S brýlemi jsem velice spokojená
S brýlemi jsem velice spokojená. Krásně sedí na nose a jsou kvalitní. Doručeny byly asi o týden dřív než bylo plánováno. Určitě si budu objednávat další. Doporučuji!!
Response from LensmartAug 2, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Report
Patrycja
Aug 1, 2025
Great quality glasses and really…
Great quality glasses and really helpful customer service. *****
Response from LensmartAug 2, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Report
Angelless
Aug 1, 2025
Definitely revisiting
First of all: the variety of glasses and sunglasses is mind blowing, first I became overwhelmed by the variety. I love the feature where you can try on glasses, so fun and easy, and for me it was super useful because I wanted to buy something completely different to what I have. I cpuld also show my boyfriend to help decide. There are always discounts and coupons. The payment is easy, the shipping prices and times are reasonable. I will definitely get back and order prescription sunglasses as well, but I already told my mum to search for good reading glasses frames (but I will help her how to use the site lol). Lastly, the customer service is quick and very kind, I work at customer service too, I know the drill, and kudos to them.
Response from LensmartAug 2, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report