Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Char
Aug 7, 2025
Missing pair not refunded or resent :(
I’m so disappointed I’ve had great luck with Lensmart in the past but this time one of my three pairs didn’t come in the package I ordered and the online help email says they can’t refund me or resend the glasses because their factory says they were sent. I spent the most money on that pair and I really don’t have the money to throw around like that. I’m just sad that I can’t shop there again not knowing if my order will show up
Response from LensmartAug 8, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Garnet S.
Aug 7, 2025
Their customer service was absolutely…
Their customer service was absolutely amazing. Had some glasses that were scratched. And after reaching out, they were confirmed they were able to get it approved to ship another pair out.
Response from LensmartAug 8, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Heather B.
Aug 7, 2025
Absolutely amazing seller
Absolutely amazing seller! The glasses are gorgeous, so many compliments!! A bit wary of ordering something from America but no problems at all. Arrived really quickly too, definitely ordering more glasses very soon! +++++
Response from LensmartAug 8, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Rachel
Aug 7, 2025
Customer service
Purchased my 2 orders from Lernsmart, I must say they have the best customer service ever, had to modify my lenses and they assisted in a timely manner and with patience 👌will be coming for more soon
Response from LensmartAug 8, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Ema K.
Aug 7, 2025
Great Stylish Glasses I have 3 pairs…
Great Stylish Glasses I have 3 pairs already and I'm not disappointed, I always get complimented on how good they look, Kind and polite customer service.
Response from LensmartAug 8, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Stacey M.
Aug 7, 2025
PD measurement
They were very helpful with PD measurements so if you aren’t sure of your PD don’t panic! I wasn’t sure if I was doing it right, so I sent off a picture using their PD measurement tool and within minutes we had our PD. Wonderful customer service!
Response from LensmartAug 8, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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H. M.
Aug 7, 2025
I got what I expected
I got what I expected, the glasses are great. Fast delivery, perfect product. I've only worn those glasses since then.
Response from LensmartAug 8, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Mosadinkwe L.
Aug 7, 2025
Glasses are quality
Glasses are quality, affordable and stylish💅🏼🥹
Response from LensmartAug 8, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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