LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Edith
The service at Lensmart is so superb. My parcel got lost while in transit. I was assisted quickly and I was updated about everystep
Response from LensmartAug 11, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
molatela
Love my Elleri and Ariella style so elegant. Great service Lensmart
Response from LensmartAug 11, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Faith
PLEASE FO NOT BUY FROM THIS CROOKS,THEY SUPPLY WRONG PRESCRIPTION EYE GLASSES AND REFUSE TO TAKE THEM BACK,NO CONTACTS NOTHING NO RETURN SHIPPING ADDRESSES.DO NOT BUY FROM THEM ,THEY NEED TO BE STOPPED
Response from LensmartAug 11, 2025
We apologize for the unpleasant shopping experience. We noticed that the lenses you purchased in your order were distance lenses. We made them according to the data in the lens selection prescription you purchased in your order. Since you purchased the wrong lenses, we are willing to remake them for you, but there will be a fee for the new lenses. If you do not want to remake the lenses and would like to return them, we will respect your wishes and process it for you according to our policy. Sorry, we did not refuse your return. When we communicated previously, you expressed that you wanted to remake the lenses, didn't you? If you want to process a return, we will process it for you according to our policy. Our customer service is waiting for your reply. If you have any other questions, you can also contact us at any time. Thank you for your understanding and patience.
Jae M.
The process was easy and shipping was fast . Love the glasses!
Response from LensmartAug 11, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Gina
Lensmart is the worst!! I would go blind before I purchase another pair of glasses from them!! It took 39 days to get my glasses and when they arrive, they are thick as ever and I paid the highest for premium lenses! You need to be shut down!! China or not!! Never again!! I’m warning everyone !! They steal money and do not honor the product.
Response from LensmartAug 11, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Elizabeth G.
Worst shopping experience ever Read all the 1 star reviews on Google! There's the truth !
Response from LensmartAug 11, 2025
We apologize for the unpleasant shopping experience. Your package is currently showing as delivered, but the tracking number we provided is the new tracking number that was issued after the package arrived at your location. Have you contacted the logistics company with the new tracking number? We will also verify with them and provide you with a solution as soon as possible. Could you please be patient and wait a moment? If you have any further questions, please feel free to contact us. Thank you for your understanding and patience.
Larissa J.
So, I order glasses online because my daughter recommended this website. In last June my order was placed. I have been diligently trying to find out where my merchandise is. The glasses are paid for. I reached out to this company via email have not gotten a response about my product. I really don't appreciate the fact I am the customer (NEW) and piss poor services, responses and no other email about the product have been generated. I will never order anything else from this online store. Please refund my money and resend the product.
Response from LensmartAug 11, 2025
We apologize for the unpleasant shopping experience. Your package was returned during transit due to an incorrect address. We've arranged for re-delivery, but since we haven't received any feedback from the warehouse, we'd like to resend you a new package. However, you've requested a full refund and immediate shipment. Unfortunately, you can't choose between a refund and re-issuance at the same time. Our customer service team hasn't heard back from you yet. Once you've made your decision, please get back to us. We'll respect your wishes and arrange the next steps. If you have any further questions, please feel free to contact us. Thank you for your understanding and patience.
Eileen R.
Hi yes sorry friendly nice people ill always buy from this company thank you Eileen
Response from LensmartAug 11, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
