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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Chantal C.
Sep 30, 2025
I gave them the wrong prescription so…
I gave them the wrong prescription so my glasses weren’t right ( a fault of my own). They were very accommodating and offered to send me the correct lenses. They’re awesome. If you haven’t tried them. Do it!
Response from LensmartSep 30, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Br M.
Sep 29, 2025
The customer service team was really…
The customer service team was really eager to help me out. The item I ordered came in great condition with its own pack and cloth. For the affordable nature of it, it is very nice and I’ve been wearing them every time I leave my place, receiving a lot of compliments from people on them! The only issue is that their website is a little clunky and it took my a while to figure it out. Maybe if they could get a coding specialist to restructure their website a little it would help! But yes I did receive what I ordered and also very quickly! I was impressed. Thanks!
Response from LensmartSep 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Madison M.
Sep 29, 2025
Worst Delivery Experience
This is the worst customer experience I've ever had. The delivery company (SpeedX, equally as horrible) essentially never delivered my package and are keeping it hostage in their warehouse. They have no person to talk to, just an AI bot. When I reached out to Lensmart to help, they refused to connect me to an agent (just a live chat bot) the only thing they told me to do is to keep trying to contact SpeedX. IF I COULD, I WOULD HAVE! Never order anything from here, because if it doesn't get delivered you're screwed and you won't get a replacement or refund.
Response from LensmartSep 30, 2025
Sorry, we've contacted the shipping company regarding your order. They're currently investigating. We noticed you purchased the worry-free shipping service with your order. Can you contact Seel to file a claim? Please note that Seel is the exclusive partner responsible for handling any shipping-related issues under this protection plan. To expedite this issue, we recommend contacting Seel directly to file a claim. This can be easily done by following the instructions in the email Seel sent when you placed your order. If you can't find that email, don't worry; you can also file a claim directly via the following link: https://resolve.seel.com If you need any additional assistance or have any other questions, please feel free to contact us.
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Chickie P.
Sep 29, 2025
When my glasses broke
When my glasses broke, they were quick to reply to my email regarding this and quick to resolve the issue with a replacement pair being rushed to me. The service was great. Fast and easy! Thank you Lensmart!
Response from LensmartSep 30, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Coline B.
Sep 29, 2025
Very good quality of glasses
Very good quality of glasses ! The expedition is super fast. Customer service very reactive. I highly recommend lensmart.
Response from LensmartSep 30, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Diane C.
Sep 29, 2025
Vraiment très satisfaite!
Vraiment très satisfaite! Et que dire du service impeccable ! Je recommande Lensmart sans aucun doute! Je suis très satisfaite de mes nouvelles lunettes et retenterai l expérience avec de nouveaux modèles très bientôt !
Response from LensmartSep 30, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Annette M.
Sep 29, 2025
Missing nose guard
I have bought several pairs of progressive lenses from lensmart and love them all. I recently had a pair that the nose guard broke off. After sending pictures of the broken glasses they agreed to send a new pair of glasses without the hassle of returning the broken ones.
Response from LensmartSep 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Tina B.
Sep 29, 2025
Glasses recieved as described
Glasses recieved as described. Beautiful frames fit perfectly to my face and prescription spot on. Staff courteous and very helpful when needed will shop with your establishment again. Thanks
Response from LensmartSep 30, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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