Kamica M.
Making it right
My glasses were bent and to big when sent they have arranged for me to make a replacement in some that fit.
Response from LensmartOct 30, 2025
We apologize, you mentioned a problem with the frames after receiving the glasses. After confirmation, we are willing to arrange for a replacement. However, you expressed a desire to exchange them for a different style. According to our policy, we can only replace them with the same style. We are not forcing you to write a five-star review; we are simply providing a solution so we can submit a special application for you. If you do not wish to do so, we can replace them with the same style according to the original solution. Our customer service is awaiting your reply, and we will follow up as soon as we receive it.