LensmartReviews of lensmartonline.com

Response from LensmartDec 29, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartDec 29, 2025

We apologize for the inconvenience. We have indeed cancelled your order and arranged a refund. Please be aware that the refund may take 3-7 business days to be credited to your account. The exact timing depends on your payment method and bank processing times. Could you please wait a few more days? We have sent you a screenshot of the refund for confirmation. If you still have questions, you can send the screenshot to your bank for inquiry. Thank you for your understanding and patience.

Response from LensmartDec 29, 2025

Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！

Response from LensmartDec 29, 2025

We apologize for the delay. We shipped the item to the address you provided in your order, but logistics are subject to various factors. The tracking information shows your package was returned due to an address issue. We are willing to resend a new package free of charge. However, to avoid the same situation, we suggest you use a different address or choose a different shipping method. Your resend order is already en route, and we will urge the logistics company to expedite its delivery. Regarding the other order, we noticed your package has been marked as delivered. Do you mean you haven't received it? If there are any issues with your order, please feel free to contact our customer service; we will provide a solution. Thank you for your understanding and cooperation.

Response from LensmartDec 29, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartDec 29, 2025

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartDec 29, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartDec 29, 2025

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!