Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Bill
Dec 29, 2025
Won't stand behind frame that breaks in 5 minutes
The frame that I was sent broke 5 minutes after opening the package. The temple slider mechanism broke on literally the second time attempting to move it. Customer service response was that the issue was not covered. Additionally, I am not offered anyway to review the product on their website. They carefully curate the reviews so they can not be trusted. EDIT: The order number was C25111857505354972
Response from LensmartDec 30, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Francine
Dec 29, 2025
Résolution de problème
J'ai eu des problèmes avec mon achat mais ils s'occupent de résoudre le problème. Ils répondent rapidement et s'occupent de trouver une solution. Les montures sont très belle et semble de bonne qualité. ... Rien de résolu encore. La compagnie m'écrit tout les jours avec sensiblement la même question et ne bouge a rien. Ils veulent changer la mesure pour les pupilles mais veulent charger 108$ US pour retourner dès lentilles plus mince car présentement c'est comme des fond de bouteilles tellement c'est épais. Les lunettes acheté chez Walmart ou dans les pharmacies 20$ sont de bien meilleures qualités que ce qu'ils vendent.
Response from LensmartDec 30, 2025
We apologize for any trouble you are experiencing with your new glasses.We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses.As stated on our website, after 30 natural days since the products are received, Lensmart will terminate the order's return and exchange application channel immediately.Since this period has elapsed, we are unfortunately unable to process your return or exchange at this time.For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
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Gabriella F.
Dec 29, 2025
Very helpful team✅
Very helpful team✅
Response from LensmartDec 30, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Tawanda Justice M.
Dec 29, 2025
Great Customer Support Service
Great Customer Support Service, Service Advisor resolved my query in a timely manner.
Response from LensmartDec 30, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Henrietta S.
Dec 29, 2025
Beautiful glasses
Beautiful glasses. I can choose of many frames. Accurate diopter. I like to "try" frames, easier to choose. The price unbeatable
Response from LensmartDec 30, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Briella
Dec 29, 2025
Fabulous service
I placed an order, didn't even have to make any follow up. The glasses were perfect, prescription followed to the tea.
Response from LensmartDec 30, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Summer W.
Dec 29, 2025
Best glasses I’ve received
Best glasses I’ve received! I loved the ski goggles too such a good deal!
Response from LensmartDec 29, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Danielle M.
Dec 29, 2025
Great quality glasses at a great price
Great quality glasses at a great price! I could not find prescription safety glasses that suit my face shape until I found Lensmart so I got them in 2 colours and they’re such high quality! I’m very impressed at the range Lensmart has to offer and will be making more purchases.
Response from LensmartDec 29, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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