Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Wayne A.
Jan 21, 2026
i never receved my glasses and could…
i never receved my glasses and could not get my money back what a rip off im a oap with not much money
Response from LensmartJan 22, 2026
We apologize for the unpleasant shopping experience. You previously mentioned that the logistics company notified you that your package was damaged. However, we requested proof for our verification, which you have not provided. Could you please provide our communication records for confirmation? Regarding your order, you purchased insurance but did not file a police report within the stipulated time as advised, which initially prevented us from handling your case. We have now reviewed your order and provided you with a special solution, and are awaiting your response. We will follow up as soon as we receive your reply. Thank you for your cooperation.
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Qu
Jan 21, 2026
A trustworthy company with excellent service
I was truly wowed not only by Lensmart’s products, but also by their outstanding customer service and after-sales support. Last year, I bought a pair of glasses from a local optical store that fit me terribly. And I decided to try ordering glasses online and purchased two pairs from Lensmart at a very good price. To my surprise, both pairs were stylish and fit me extremely well. Especially the pair transitions into sunglasses outdoors that I’ve received so many compliments on it. After almost a year of use, one of the legs became loose. I took it to several local optical shops, but none of them were able to fix it. I decided to repurchase from Lensmart, and that’s when I realized they offer a 365-day guarantee. I reached out to Lensmart, not expecting much, but I ended up receiving the best customer service I’ve ever experienced. They responded quickly and offered a solution right away, replacing my glasses with a brand-new pair. This was the first time I’ve ever been able to truly use a guarantee service, and Lensmart absolutely delivered. Their promise genuinely aligns with their actions. I couldn’t be happier and will definitely continue to be a loyal customer.
Response from LensmartJan 22, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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A N.
Jan 21, 2026
Best customer service by far!
I had a wonderful experience with Lensmart’s customer service. The glasses themselves are gorgeous and look exactly as pictured. One of the pairs I received had a manufacturing defect, and the way their support team handled it was outstanding. They responded quickly, reviewed my photos and video, and made the entire replacement process incredibly easy. Communication was clear, friendly, and consistent throughout. They offered a free replacement without requiring me to return the defective pair, which I truly appreciated. While issues can happen with any order, Lensmart’s customer service made this experience stress free and reassuring. I felt genuinely supported throughout the process. This was truly one of the best customer service experiences I have ever had!!
Response from LensmartJan 22, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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NóraAndrea M.
Jan 21, 2026
The answer was very fast and helpful.
The answer was very fast and helpful.
Response from LensmartJan 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Josée L.
Jan 21, 2026
Great service
I had some questions about the virtual trial. I wrote to them and they replied quickly, the same day. They are very friendly and helpful.
Response from LensmartJan 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Csaba T.
Jan 21, 2026
Rendkívül kedvező ár
Rendkívül kedvező ár, rengeteg féle keret, számos lencse beállítási lehetőség. Orvosi recept alapján készült a szemüveg, tőkéletes. A honlap kiváló, maximális támogatást ad. Az ügyfélszolgálat csúcs 🙏
Response from LensmartJan 22, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Ruthnerné Spivák D.
Jan 21, 2026
Segítőkészek voltak nagyon
Segítőkészek voltak nagyon, én rontottam el a rendelésem, mégis nagyon fogyasztóbarát megoldást próbáltak találni a hibámra, és segítettek, hogy jól jöjjek ki a vásárlásból.
Response from LensmartJan 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Rab-Hir N.
Jan 21, 2026
Fast answers and vers helpful assitens
Fast answers and vers helpful assitens
Response from LensmartJan 22, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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