LensmartReviews of lensmartonline.com

Not impressed with customer service.. they keep bargaining with me to not refund thre whole amount. Wow!

The service I received from Lensmart was amazing. I ordered a pair of glasses from them, and unfortunately the logistics company later confirmed that my parcel was lost while in transit. I contacted Lensmart immediately after being informed of the loss, and they assured me they would verify everything with the logistics company, which they did. Throughout the process, their customer service team was supportive, patient, and kept me updated. After a few weeks, Lensmart sent me another customised pair of glasses , which I successfully received. I truly appreciate their professionalism, honesty, and commitment to resolving the issue. The quality of the glasses is excellent, and their customer service really stood out. I would definitely recommend Lensmart.

Hello, I am a Korean customer who recently purchased a product through Lensmart. Even though I am not very experienced with overseas direct purchases, the Lensmart online representative kindly explained everything in detail and guided me with great understanding and consideration. Unfortunately, due to an error with my customs clearance number, the product could not be delivered and I had to request a cancellation. Despite this situation, the representative was still very kind, explained everything clearly, and showed great understanding. There are two pairs of glasses that I really like, so I have currently asked an acquaintance to help me with the purchase. I am also recommending Lensmart to people around me who are considering buying eyeglass frames. In Korea, eyeglass frames are very expensive, but Lensmart offers reasonable prices and a wide variety of designs. I am truly satisfied, and I would like to sincerely thank the online representative once again for their kind and thoughtful customer service.

They responded to my query within 24hours and they were very helpful. Highly recommended Lensmart. I can’t wait to order more glasses from them.

I’m extremely impressed with my experience at Lensmart. The selection of frames is modern and stylish, the pricing is very competitive, and the ordering process was simple and straightforward. My glasses arrived quickly and were carefully packaged. Most importantly, the quality exceeded my expectations—lightweight frames, accurate prescription, and excellent clarity. They fit comfortably right out of the box, with no adjustments needed. Customer service was responsive and helpful, which made the entire experience feel professional and stress-free. If you’re looking for affordable, high-quality eyewear without sacrificing style or service, Lensmart is an excellent choice. I’ll definitely be ordering from them again.

So……. My glasses arrived promptly AND my progressive lenses were perfect! For the price I was very happy. The glasses were as advertised and, as I had some questions, I was very pleased to have prompt responses from Lensmart!

I love the fact that i could do everything online with ease. From selecting the frames, adding my prescription to the fast delivery was amazing. Upon arrival the glasses fit perfectly and prescription was followed to the T

I have received an order from your company in error. I did not order this and I am trying to return these 7 pair of glasses but there is no phone number to speak to a human and I am not on social media and cannot get on the website to inform of this error.