Ana H.
Worse online Eyewear co.
Worse online Eyewear co.! First of all when you order glasses from this site expect to wait for about a month before you receive your glasses. Second, the worse customer service EVER!!! If you're glasses are not what you expected or the Rx is incorrect I suggest you throw them in the garbage because they will throw you with every excuse in the book not to exchange or correct the issue!!! I threw 3 pairs of $70 glasses out because they were not the correct Rx and I thought it was the eye doctors fault, mean time the whole time is was their material they use and lack of workmanship on the glasses! IF YOU WANT TO DEAL WITH AN ONLINE EYE GLASSES COMPANY WHO DOESN'T BACK UP THEIR WORK, YOU BEEN WARNED! I Will NEVER use this company again!! I use to buy from PAYNEGLASSES.COM but they got a little pricey, but you know what? I rather pay a little more but knowing that they exchange or will refund you partially if something is not correct or you're not happy with your glasses. I will be ordering from them again! At least I know every pair of glasses I bought from them were always on point as far as the Rx!!!
Response from LensmartFeb 2, 2026
We apologize for the unpleasant shopping experience. We noticed that you ordered tinted lenses, but you contacted us wanting photochromic lenses. We apologize, but we made the lenses according to the type you ordered and there was no error. Furthermore, if there is a problem with the prescription for the glasses you receive, there are many factors that affect the wearing effect of the glasses. If you need to adjust your lenses, we are willing to find out the cause of your blurred vision and provide you with a solution. Do you need it?




