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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Andrea
Feb 2, 2026
I allready ordered 3 different types of…
I allready ordered 3 different types of glasses with different recipe and everything was perfect with them! I got them in time and all of them are perfect! This is a very good compact. I can recommend it for everyone.
Response from LensmartFeb 3, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Vuyo
Feb 2, 2026
My Glasses always come on time with…
My Glasses always come on time with high quality exactly the way my prescription says
Response from LensmartFeb 3, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Sbahle D.
Feb 2, 2026
My glasses were so quick to arrive and…
My glasses were so quick to arrive and they’re really beautiful and of high quality. I love them so much they compliment small face so well, I could ask for any better glasses than the ones i got.
Response from LensmartFeb 3, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Lusanda M.
Feb 2, 2026
I've ordered twice already
I've ordered twice already, and the delivery took 10 days. My spectacles came exactly as pictured. They got my prescription correct. They have amazing customer service and quick response to enquiries. I'm very happy with my spectacles.
Response from LensmartFeb 3, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Belinda S.
Feb 2, 2026
AVOID They say they will refund you…
AVOID They say they will refund you - but they won't. I have had more than 10 emails back and forth and they just keep avoiding the issue. False advertising!!!!!!!!!!!!!!!!!!!!!!!!!
Response from LensmartFeb 3, 2026
We apologize for the unpleasant shopping experience. We did not refuse to process your return; we simply needed to confirm some information. We have processed your return according to our policy and provided a return address. Once we receive your returned item, we will arrange your refund as soon as possible. Thank you for your understanding and patience.
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Gracie
Feb 2, 2026
This is my second time ordering …
This is my second time ordering from lensmart. The first time never had a problem this second time I sure did I ordered 4 pairs of glasses which 2 of them arrived broken. I contacted lensmart and seel. Well I’ve been back and fourth with both seel sent me a label at no cost I shipped out the 2 pairs of glasses done right? Now I got a email saying that they haven’t received now tracking info or items. They gave me a grace period of 7 days to return back, which I sent the glasses right the next day. Now they said they can’t refund me back. I won’t be getting a full nor a partial. And I’ve contacted lensmart as well to see if they can just replace those 2 país of glasses. This is the worst experience I’ve had with them and sure won’t be ordering with them again.
Response from LensmartFeb 3, 2026
We apologize for the unpleasant shopping experience. If your package was damaged upon delivery, your insurance company can handle it for you. We notice your report is currently being processed. If any further issues arise, we will certainly provide a solution for you. Could you please wait patiently for the outcome of your report? Thank you for your patience.
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Saada
Feb 1, 2026
Great customer support
The customer service team was pleasant and helpful with my inquiries. Very professional
Response from LensmartFeb 2, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Lydia D.
Feb 1, 2026
Excellant service
Excellant service
Response from LensmartFeb 2, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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