Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

A E.
Jan 30, 2026
I am using the glasses I bought from Lensmart
I am using the glasses I bought from Lensmart for a year and it still good and functional. Very lovely pair of glasses, sturdy and fashionable. Definitely will buy again and again. There a a lot of selection to choose from and they can do your graded glasses as well. Mine are graded and I am loving it they perfectly get my grades. I just uploaded my medical certificate reading and you can just put or type yours very easy to order Thank you lens mart!
Response from LensmartJan 30, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Rachel G.
Jan 29, 2026
Repeat customer
I have bought glasses through Lensmart twice so far and both times they are so cute and I get tons of compliments! I really appreciate being able to get affordable prescription glasses so I can buy more than one pair. Even when I had an issue with one of my pairs, customer service was great about responding and being willing to replace a pair for me. I highly recommended and I will continue to buy glasses from them.
Response from LensmartJan 30, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Maria J.
Jan 29, 2026
I like the fact that they kept…
I like the fact that they kept communicating with the emails. Was very apologetic each time they emailed my Listen when I told how my glasses broke. And willingness to replace them.
Response from LensmartJan 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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martina A.
Jan 29, 2026
100% reliable!
My experience relates to an order placed from Uruguay, which I was unable to receive due to customs issues. Lensmart took care of the matter, refunding the total amount of the order and responding to my questions on a daily basis. I highly recommend them!
Response from LensmartJan 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Consumer
Jan 29, 2026
They were great | added the wrong form…
They were great | added the wrong form of prescription and they caught it thankfully and worked with me to get it accurate. They completed my glasses and sent them out. They were sure to be sure everything was good to go precisely prior to shipping me my glasses to ensure the perfect fit for my personal needs. Thanks guys
Response from LensmartJan 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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AC
Jan 29, 2026
Great customer service!
Great customer service!! I ordered a pair of glasses from this website in December & I never received my package. It wasn’t the company’s fault , the issue was with the delivery. I contacted the company via email to explain my issue & they worked with me to find the best solution. They were kind & helpful during this frustrating time. They kindly sent me another pair of glasses that I received this time ! I am very appreciative of their amazing service & customer support. I will be ordering here in the future .
Response from LensmartJan 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Boitumelo
Jan 29, 2026
I love my new glasses
I love my new glasses, the delivery was also quick. Great communication with the team too. Happy customer ❤️
Response from LensmartJan 30, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Niklaus
Jan 29, 2026
Recived the glasses with wrong pd and…
Recived the glasses with wrong pd and they want me to pay for shipping from Europe to America!!!!! How is this possible to sell something in Europe and not have an office here ?
Response from LensmartJan 30, 2026
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses.Could you provide your order number? We will check it for you. Our website also clearly states the return shipping costs. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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