LensmartReviews of lensmartonline.com

Haven’t received my lenses yet. But I entered the wrong prescription, a fault on my behalf, and only realised days after submitting my order. I reached out to the team at Lensmart and they have been prompt with communication and have resolved the issue

I’ve had such a great experience with lensmart glasses! I’m so in love with my pairs, the prescription is 100% correct. I chose different shapes and loved them all. Once you go lensmart you never go back!

Ich habe bei Lenzsmart bereits mehrfach Brillen bestellt und bin jedes Mal sehr zufrieden gewesen. Besonders hervorheben möchte ich den Kundenservice: Bei einer Bestellung hatte ich leider selbst falsche Maße eingegeben. Trotzdem hat Lenzsmart extrem kulant reagiert und mir neue Gläser geschickt – lediglich gegen Erstattung der Umkosten. Ich musste also nicht alle Brillen komplett neu kaufen, sondern nur einen sehr kleinen Betrag nachzahlen. So ein Verhalten ist heute nicht selbstverständlich und für mich ein echtes Zeichen von Vertrauen und Kundenorientierung. Genau deshalb bestelle ich meine Brillen nur noch dort. Klare Weiterempfehlung! I have ordered several pairs of glasses from Lenzsmart and have been very satisfied every single time. What really stands out is their customer service: On one occasion, I entered the wrong measurements myself. Despite this, Lenzsmart handled the situation in an incredibly fair and generous way and sent me new lenses, only charging me the additional costs. I didn’t have to repurchase all the glasses again, just pay a small extra amount. This kind of customer care is rare these days and makes Lenzsmart extremely trustworthy in my opinion. That’s why I only order my glasses there now. Highly recommended!

Great, kind and fast reply. Very good service

I got my glasses delivered and they're even better than I expected! The frames are so fashionable, they match literally everything I wear. Quality is perfect, and the price? Unbeatable. Zero issues with anything, order, delivery, or fit. If you're looking for stylish, affordable glasses, look no further!

The ordering process is quite simple and their website is easy to navigate. I received great service and my glasses came in within the estimated delivery period. I absolutely love my glasses and they are very stylish. Definitely coming back for more

Nagyon elégedett vagyok a Lensmartal. Kiváló a probléma megoldóképességük, nagyon segítőkészek és megértőek. Önhibájukon kívül elveszett a csomagom és azonnal segítőkészen a megoldást keresték ,hogy tudnának nekem segíteni. Ezúton is hálásan köszönöm.

I made a severe shipping mistake and they fixed it with a few simple emails. Its really rare for support to be able to help like that without miles of red tape. I really appreciate all their help and this is why I order all my glasses here. My advice, keep your customers happy and your prices low and you'll make all the money you'll ever need.