LensmartReviews of lensmartonline.com

Response from LensmartFeb 11, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartFeb 11, 2026

We apologize for the delay. The shipping time does not include lens customization time. Your package was shipped on February 3rd and is currently within the estimated delivery time. Regarding the tracking number, we are verifying it with the logistics company and have not yet received feedback. We apologize for this. We will urge the logistics company to expedite your package's delivery. If the final delivery time exceeds the estimated time, we are willing to refund the difference in shipping costs. Thank you for your patience.

Response from LensmartFeb 11, 2026

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, many factors affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear. Since you purchased semi-rimless glasses, you cannot install the lenses yourself. Therefore, we suggest you send them back so we can install new lenses for you. If you do not wish to send them back, we are willing to refund the cost of remaking the lenses. We are waiting for your reply. Thank you for your understanding and patience.

Response from LensmartFeb 11, 2026

Sorry to keep you waiting. Please don't worry, we are a legitimate company, and all our products undergo quality inspection before shipment. Unfortunately, we have received notification from the supply department that your lenses were found to be defective during quality inspection. Therefore, we need to recustomize your lenses. We will do our best to help you expedite your order. We will ship it as soon as it is completed. Thank you for your patience.

Response from LensmartFeb 11, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartFeb 11, 2026

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, many factors affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. You can check the order details to see if the prescription data you filled in is correct. The CYL you filled in the order is positive, but the data on your original prescription is negative. Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you will need to pay the cost of the new lenses. Thank you for your understanding. We apologize, but based on the video you provided, we did not make a mistake in the prescription, so there was no manufacturing error. You can check the prescription data you entered in your order; the symbols you used were incorrect, which is why the glasses are unusable. We can remake the lenses for you using the correct prescription. If you do not wish to pay for a remake, would you like a refund according to our policy?

Response from LensmartFeb 11, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartFeb 11, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!