LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Charles V.
le suivi de mon dossier car j’avais fais un erreur de lentille et ils me les sont refaites
Response from LensmartFeb 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Sherry D.
Lensman's had great customer service and communication. I ordered without being signed in on their website and they responded to my messages immediately and made sure I was taken care of. I will definitely use them again!
Response from LensmartFeb 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Danica R.
Judge for yourself. In three months I bought 33 glasses. Prescription glasses. They admit the mistake. They say they will send the correct lenses where they made a mistake. They are pulling my nose and don't want to send an order that is in progress
Response from LensmartFeb 10, 2026
We apologize for the unpleasant shopping experience. We made the glasses according to the prescription data in the order. However, many factors affect the wearing effect of the glasses. We noticed that the pupillary height affected the glasses' functionality. We have communicated with you and agreed to adjust the lenses according to your actual pupillary height and send you a replacement pair. However, we noticed that you initiated a dispute, which will prevent the system from shipping the order. Once the dispute is closed, we will expedite the production of your order. Could you please close the dispute?
Thobeka M.
They service while ordering is very simple and straightforward. The delivery process is simple again, and I love love their glasses so much
Response from LensmartFeb 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Njume Edmond K.
Great and quick service. Glasses fits me perfectly.
Response from LensmartFeb 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Kaitlyn H.
I had an amazing experience with Lensmart! Their frames are so affordable, but super high quality! I love my lenses and will never stop wearing them!
Response from LensmartFeb 10, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Mercia
Bought two pairs of reading glasses and sunglasses. Got the order pretty quick. The reading glasses were literally unusable. I immediately logged a complaint and was given 1373151 as a ref number. I was told I didn’t give them my PD when I ordered. I told them that I attached my script. After numerous emails where I refused to pay extra, I was told that I should use their PD Ruler and send them a picture. I did that. THEN one of their emails asked me if they should use my script or their PD Ruler. I told them to use my script. That email is quite telling, if my script was not giving them enough information, why ask me that question?? Since beginning of December till now, I’m getting frustrating back and forth emails from them but no resolution. And here’s a kicker, they want to send lenses and I have to put them on the frames MYSELF. Out of frustration, I agreed even though it’s their fault. Even those lenses are not happening. My PA, who’s using +1 reading glasses can see perfectly with the glasses where my script says they are to add +2.5. Buying from Lensmart is risky, you risk the potential of losing money.
Response from LensmartFeb 10, 2026
We apologize for the unpleasant shopping experience. During our communication with you, we have identified the reason why you cannot see clearly and are willing to arrange for a replacement lens. Since one pair of glasses is out of stock, we are asking if you would like to exchange it for a different style. Once confirmed, we will arrange for a replacement as soon as possible. Thank you for your understanding and patience!
Rose P.
Good staff Good products Good service
Response from LensmartFeb 10, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
