LensmartReviews of lensmartonline.com

Desde el 12 de octubre de 2025 realicé el pago de unos espejuelos que había solicitado polarizados. Sin embargo, el pedido que recibí no correspondía a lo solicitado, ya que llegaron con cristales oscuros que no eran adecuados para el uso de mi padre. Después de una larga espera y múltiples gestiones con el servicio de atención al cliente, tuve que realizar un segundo pago para que me enviaran únicamente los cristales blancos, ya que no existía otra solución disponible sin la armadura. Incluso después de esto, el problema no ha sido resuelto. He tenido que enviar nuevamente capturas del pago realizado y mi número de orden, lo que ha hecho el proceso aún más tedioso y frustrante. Hasta el día de hoy sigo sin recibir los cristales, porque después de tanto mal trabajo me dicen que solo pueden ser los cristales. Es inaceptable la falta de seguimiento y organización. Después de tantos meses, sigo sin los espejuelos para mi padre, cuando ya fueron pagados. Necesito al menos recibir los cristales para poder buscar otra armadura por mi cuenta. No recomiendo en absoluto realizar compras con esta compañía debido a la mala gestión, la falta de soluciones y el incumplimiento en los tiempos de entrega.

Do not buy! After contacting them to return for a refund, they keep stalling and ask questions. It's been going on for far too long, now, and just want my money back.

Absolutely love the style of glasses + the affordability recently I’ve been adding super cute glasses to my collection

Love my glasses!! Amazing quality and I have received so many great compliments.

I have to speak on my experience with the representative regarding an error in my prescription. I see some people having issues with response time but they literally responded to me the next business day. I think people forget about the time difference. They took care of my issue, corrected it quickly and communication was great. Again I will be adding an update once my prescription gets here but I'm sure it will be amazing, given the service I've already got. When I do get my first order, I will place more based on my experience with customer service.

I ordered a pair of glasses in February and still have not received them. I have repeatedly emailed and tried to contact via customer service phone. All they have messaged me back is to be patient and that they are moving through the network and are in transit to the next facility which I have checked tracking looks like that has happened 12 or 13 times. This I find ridiculous, by this amount time they could have resent the glasses. I am extremely disappointed in lensmart. I probably will NOT be ordering from them again unless this matter is resolved soon.

The Lensmart customer service team has been wonderfully helpful in working with me, to resolve an issue with a pair of glasses I purchased. They responded promptly, gathered appropriate information, and worked with me to get the issue fixed! Very accommodating. Super cute glasses too!

I would give 0 stars if i could. The quality of the glasses are awful, and considering how much I spent for specialised lenses and thinning i am upset that weeks have gone by and still no resolution to my issue. The glasses arrived with a broken leg and despite weeks of pictures and videos nothing has been done and i’ve not been able to wear them. Terrible customer service.