LensmartReviews of lensmartonline.com

The best glasses of all. If I have any problems, they always help.

Great until you have to deal with customer service. Ordered from them many times, I pretty much have a collection of glasses from them. Obviously ordering glasses online is iffy given you’re not trying on the glasses first. But how much can you really expect from frames that cost less than a meal from Olive Garden? What drives up the price are the lenses and all the special stuff you want to add to it. I’m currently 8 days into trying to return a pair of glasses, one that took 20 days to arrive into the 14-23 days standard shipping estimate, the longest it took to ship from all the times I’ve ordered from them. One of the tips of the arm of the frame has the color chipped, and I’ve been emailing back and forth with customer service for the past week trying to return it. They ask for pics from this angle, then another email asking for that angle, now they want me to take a pic of the front where there’s no damage. Their return policy says that the percentage of the lens price refunded (the more expensive part of the glasses) is reduced to 70% within 15 days of delivery, then down to 50% 16-30 days from the date of delivery. On my latest email I sent, I called them out on the delay they are causing with the emailing back and forth. They could simply ask for the pics they want in one email and got it over with, but they decide to ask for them separately. I said it seems like a delay tactic to either reduce the percentage of my refund or have me lose patience and give up altogether. Their latest email to me basically says “sorry for the inconvenience, but send us the pics we want”. I’m about to take a 360 video of these glasses in every angle and send that. 4/15/26 Update: A dozen or so emails later, I will not be getting a refund. They did offer a replacement for free, and a 25% discount on my next order for the inconvenience and to delete this negative review.

Efficiency and responsiveness. It was my first time ordering online and I made a mistake. When I wrote an email to the address provided, I was assisted like I was interacting with someone assisting me physically. Now that is responsiveness. I can't wait to see the products I ordered.

My sunglasses were too wide for my face and wouldn’t stay on my face. My progressive glasses were crooked so I was looking out of one prescription with my left eye and a different prescription out of my right eye. After sending pictures to prove the problems Lensmart has offered to make things right and replace the glasses. I anxiously await their arrival.

The glasses were great quality and the styles are amazing. Website is very easy to use and the photochromic lenses are fantastic

I got the perfect glasses and they fit me perfectly. The quality seems really good and they were exactly the same in real life as in the pictures. I really loved them and I’ll order more soon.

When I received my glasses it what not the good product so I contact customer service and they réponse right away and suggested me to send me back new glasses. I appeciated very much. They took the situation right away. Thank you

I have ordered from this company, on two separate occasions. In total, I have bought 21 pair of glasses. Every pair has been absolutely perfect and my prescription was spot on! The glasses do not look or feel cheap at all. If you are like me and have to wear glasses everyday, this is a great option. My first order took a little longer than the second, but both arrived within the time frame specified when my order was placed. I will continue to order my glasses through Lensmart in the future. They have an amazing selection and the prices are phenomenal.