LensmartReviews of lensmartonline.com

Voici une version plus courte et directe : --- ### ⭐☆☆☆☆ Avis sur Lensmart Expérience décevante. Les lunettes étaient mal ajustées et inutilisables. Le processus de retour est flou : aucune adresse claire, délais courts et informations vagues. En plus, les frais de retour sont à la charge du client et le remboursement n’est pas garanti à 100 %. Comparé à Clearly ou EyeBuyDirect, le service est loin d’être au niveau. Je ne recommande pas.

as someone who primarily uses UK high street opticians I was hesitant to order from an online company but glad I did. Lensmart had a wide selection of frames at really good prices. I purchased two pairs of glasses from Lensmart, prescription was perfect for both. Sadly one pair broke after only a couple of wears. I raised this with Lensmart. The customer service team were prompt at responding and kindly replaced my glasses and kept me updated. Yes the shipping takes a while but worth the wait.

Service impeccable !!!!!! Toujours une bonne communications entre eux et moi.Les informations demandées sont claires. Je recommande Lensmart sans hésitation !!!!! Et leurs montures est de très bonne qualité.

Great services and excellent communication

Szuper ügyfèlszolgálat.

⭐ 1/5 — Lensmart admitted fault then changed their story to avoid paying my refund I ordered prescription glasses from Lensmart and when they arrived, I could not see through them at all. The lenses were completely unusable from day one. I contacted their customer service team to report the issue. In their very first response, Lensmart's own customer service representative confirmed in writing that the glasses were unusable due to an incorrect prescription. Their solution? Refund the frames only — and expect me to pay international return shipping for a defective product I never asked for. I refused. When I escalated and demanded a FULL refund, their entire story changed. Suddenly, it was no longer their fault. They began claiming I had manually entered the wrong prescription myself. This is completely false — I uploaded my prescription directly onto their website during checkout. I did not manually type anything. This is a company that: ✗ Delivered glasses that are 100% unusable ✗ Admitted the fault in writing — then denied it in the very next email ✗ Shifted blame onto the customer to avoid accountability ✗ Refused to issue a full refund for their own error ✗ Expected me to fund the return shipping for THEIR defective product After weeks of back-and-forth with no resolution, I have lodged a formal complaint with the National Consumer Commission (NCC) of South Africa and initiated a chargeback through my bank. This is not just poor service — this is deceptive conduct. Lensmart takes your money, delivers a product that doesn't work, and then does everything possible to avoid giving it back. Do not order from this company, especially if you have a complex prescription. If anything goes wrong, they will not take responsibility. Order No.: C26040248555399467

I love it! The customer service is very helpful.

The glasses are beautiful, great quality, accurate prescription. Overall perfection 👌🏾