LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Marija N.
The glasses are top quality. They look good and the lenses are super clean. They got my lens prescription really accurate.
Response from LensmartJun 2, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Kgothatso R.
Lensmart service is exceptional and you get in touch with their service provider on WhatsApp very easily ,i definitely recommend and I'll place an order over an again.
Response from LensmartJun 2, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
debbie D.
Easy 5 star review. I was very concerned about using online as only ever used high street. Now I will never use high street again, nor will I look at any other online supplier as the service, quality of glasses and value which I have received from Lensmart has been outstanding. I have paid 28% with Lensmart of cost I was going to have to pay on high street. Glasses are excellent.
Response from LensmartJun 2, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Lisa
Wow. The quality of the glasses is impeccable, fit my eyes perfectly and look stunning. They did not miss on the prescription as well, it’s exactly what I need to see clearly. thank you Lensmart. ❤️
Response from LensmartJun 1, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Lindiwe M.
I recently ordered glasses from Lensmart and accidentally entered the wrong prescription manually. Luckily, I had also uploaded my prescription document. They sent me an email advising me of my mistake and managed to update my prescription to match the uploaded document. The optometrist who did my eye test didn't include my PD (pupillary distance) on my prescription, so Lensmart suggested apps that would assist me in capturing it accurately. I really appreciate their patience with me. Their customer service is great!
Response from LensmartJun 1, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
RiLeMi
Update zu meiner Bewertung vom 13.06.2026: Seit dem 02.03.2026 befinde ich mich mit Lensmart wegen zweier fehlerhafter Brillen mit Sonnenclip in nahezu täglichem Kontakt. Ich habe zahlreiche Fotos und Videos eingesendet, darunter direkte Vergleichsaufnahmen mit demselben Modell in einer anderen Farbe, bei dem der Clip korrekt sitzt. Trotzdem wurde der Vorgang über Wochen immer weiter verzögert. Besonders problematisch empfinde ich: ständig neue Videoanforderungen trotz bereits umfangreicher Nachweise widersprüchliche Aussagen des Supports erst anerkannte Mängel, später wieder relativiert Rücksendekosten von 46 € in die USA, obwohl diese höher sind als der Warenwert und inzwischen die ausdrückliche Forderung, meine negativen Bewertungen zuerst zu löschen, bevor überhaupt eine Rückerstattung bearbeitet wird Zwischendurch wurde mir bereits zugesagt: vollständige Rückerstattung ohne Rücksendung beide Brillen dürfen behalten werden Ersatz für eine der Brillen sei bestätigt Kurz darauf wurde die Rückerstattung erneut davon abhängig gemacht, dass sämtliche Bewertungen vorab gelöscht werden. Ich dokumentiere diesen Ablauf bewusst öffentlich, damit andere Käufer wissen, wie Reklamationen dort im Ernstfall bearbeitet werden.
Response from LensmartJun 1, 2026
We apologize for the inconvenience. Regarding the problematic glasses, we have already offered you a solution, asking if you would like a replacement or a refund. The other pair of glasses is fine; we also applied for special handling for your order based on our experience and offered you a solution. Is there anything you misunderstood? If you have any questions, please contact our customer service, and we will do our best to resolve them for you! Thank you very much for your understanding.
MF
It just takes too long to get a pair of prescription eyeglasses. I will not place another order.
Response from LensmartJun 1, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Héloïse L.
LOVIN it, my glasses are beautiful. Nice style without paying the full Price.
Response from LensmartJun 1, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
