LensFactoryReviews of lensfactory.com

Glasses were perfect. Much less expensive than anything local. Will use LensFactory again.

I am happy w the lenses and service.

Great quality lenses. Easy access to customer service!

Love this place! They choose to offer GLASS lenses and to me who prefers glass is soooo ever grateful. The staff members I have talked to were patient and very helpful.

Very happy!! I will absolutely do it next time I need lenses replaced! Also very fast!

I have been quite happy with this company and the service it supplies. As this list goes... 5 stars for the savings! 5 stars for your customer service. 5 stars for accuracy in making my lenses. Here is where there was a loss in stars... Accuracy in shipment. I can only give a 4 star rating. I sent my frames and prescription info in December. Knowing it would take a week (or more) for turnaround, I was pleasantly surprised to get my glasses before the end of the year, but the glasses sent to me were not mine. While the process of returning the wrong glasses was simple enough, it is the uncertainty my glasses will come back to me and with the correct prescription lenses that I ordered. As I wait for my glasses to arrive (of which I am still waiting), I cannot give a 5 star rating. I understand mistakes happen, but this is the first time with you I am the recipient of such events. What is going to happen if my glasses are truly lost? Do I need to go on a search to find another pair of frames that I liked? Trust me... it was a search to find those frames. Then, how long do I need to wait with hopes it is right this time? Yes, it has been a disappointment and an inconvenience, but with my issue not resolved yet, this is the best I can offer at the moment.

Would rate higher if my scrip was returned

Pleased with service, talked to a very knowledgeable lady!