Bill
Very good service and was able to exchange produce to one that was right.
Had a pair that was not right. They let me change and now it is perfect.

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Bill
Had a pair that was not right. They let me change and now it is perfect.
Customer
Fast, easy, and a great result!
Caroline B.
Within a few days of shipping my frames, I received an email confirming they received the frames and were working on the order. After a little less than 2 weeks, I received my shipping confirmation and tracking order for the completed lens order. I am very happy with this service and my new lenses feel great
Response from LensFactoryJun 20, 2016
Hi Caroline, Thank you for the positive feedback! We appreciate your kind words. We look forward to making more lenses for you in the future. If you ever have any questions please call or email us anytime :) [email protected] 1800-604-5062 Warm Regards, Madalene Cockriel
Lanier G.
Clear lenses great quality will buy again.
Kathy from M.
I was told I would get them before my vacation. Unfortunately I received an email that they did not pass final inspection. They did a rush order to my vacation home.
Shel
Wasn't sure what to expect whe I sent my husband's dog-chewed glasses off to a company I had never heard of. But, in just a short time, we had the glasses with new lenses back, and he says the prescription is spot-on. Very please and will use this company again.
M. S.
Thank you lensfactory.com! Very friendly and great service!!!
Jack
The service was great. I was contacted immediately if and when I had any issues or questions, in a courteous fashion. Be aware that when ordering lenses online, they can't tell how exactly the glasses sit on your face, so the lenses may not be lined up exactly to where they should be. Also, I got plastic frames and they came back slightly mis-shaped.
Response from LensFactoryMay 26, 2016
Hi Jack, We typically measure the fitting height out of the existing lenses. If the frame is new, then we use standard formulas unless we have a picture of you wearing the frame. If we got it wrong, let us know and we'll happily do it again to get it perfect. We do warm up plastic frames to get the lenses in sometimes, but if it isn't fitting properly let us know and we'll fix it. If you need to get adjusted at a local optician, let us know and we'll reimburse the fees. We want you to be happy and see great! Best, Brandon