Marina S.
Great customer service, good price, result OK.
I sent 5 frames due to a new rx. The customer service was GREAT and the price fair and they offered a nice discount for multiple pairs. The glasses were returned a tad late but NBD. All of the glasses which fit perfectly before had to be brought to a local optician for adjustment. Two of the 5 needed a huge adjustment. One pair I could barely open to try them on. That pair had to be sent back b/c the segment height was way off and I couldn't see out of the glasses if I looked straight ahead. They paid for the return shipping and took care of it right away without question. The 5th pair I tossed b/c the seg was also way off but I decided I'd probably never wear them so I didn't even mention it. I would use them again but would be specific about the segment height during the call in case one of their technicians is not paying attention. I also think it's possible a technician may be working too fast and not being careful with the frames b/c the frame adjustments were so off upon return.