LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Elizabeth
Excellent customer service. Will definitely send my next frames to LensFactory.
Response from LensFactoryNov 8, 2017
Thank you for taking the time to leave an Awesome review for our Customer Support Team at LensFactory : )
Robert
The lenses were for two pairs of older glasses with a current prescription. My wife is very pleased. Thanks LensCrafters!
Response from LensFactoryNov 7, 2017
Thank you ; ) LensFactory Customer Support
perry
First time for this service, so I can't compare. The lens replacement is good quality. The communication from company was good. Would have paid more for transitions, but I don't think it was an option.
Response from LensFactoryNov 3, 2017
Thank you for taking the time to leave LensFactory a Good Review. Please always feel free to reach out to ask customer support any questions on what lens option you have ....Thanks Customer Support
SDonna H.
I really appreciate the communication about my orders from LensFactory staff. I have placed 2 orders; the process has been impeccable and the product is great! Would use again. thanks!
Response from LensFactoryNov 1, 2017
Communication is the key, Thank you for the Awesome Review : ) ...customer support
Lawrence
Ordered three pairs. One was not right and the refunded the full cost. Have used them many times on all kinds of lenses. Never a problem.
Response from LensFactoryNov 1, 2017
Thank You for the Great Review ...customer support
Patsy
I just received my second pair of glasses that I sent to have progressive lenses put in. This pair is perfect just like the last pair I had done a few months ago.
Response from LensFactoryOct 23, 2017
Awesome to hear that your Glasses turned out Great once again. Thank you for the Fantastic Review, Lensfactory Customer Support
Matthew
I purchased the thin glass lenses and am impressed with the clarity and how clean the lenses stay. Turn around time was also quick.
Response from LensFactoryOct 19, 2017
Our customer really love our Thin Glass Lenses, Thank you for trying them and Thanks for the Great Review. Customer Support, LensFactory
Jim
I sent in old frames with my new prescription for trifocal lenses with anti-reflective and photochromic coating. Turnaround was prompt (about one week). When I asked if photochromic tinting could be made darker, the LensFactory representative offered to re-tint them at no additional cost. Another turnaround of about a week and now I have just what I hoped for!
Response from LensFactoryNov 1, 2017
Happy to be of Good Service to you ; ) Thanks for the Nice Review ...customer support
