LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hugh J.
After previously replacing the lenses in my Silhouette frames perfectly, this time the bifocals take up nearly 2/3 of the lens?! Really? Is no one checking QC?
Response from LensFactoryNov 4, 2021
Hello Hugh, Thank you for your feedback. I understand we have issued you a return label and will remake your lenses at no cost to you. We will review this order with our lab when it comes back to us. I apologize we missed the mark. Zack
Melissa K.
I was pleasantly surprised at how good my glasses were. I wear trifocals with lines and the lenses were perfectly matched to my eyes.
Response from LensFactoryNov 4, 2021
Thanks for the great review!
Billy G.
If you have expensive frames and you need new lenses, this is the place! They redid my silhouettes perfectly. Very happy!
Response from LensFactoryNov 4, 2021
Thanks for the great review!
Kenneth W.
They were great to work with. A problem arose but they generously remedied it. The lenses they made are perfect.
Response from LensFactoryNov 4, 2021
Thanks for the great review!
Kevin H.
Excellent service,answered my questions immediately,sent me up-to-date emails on shipping.Second time I've used them same great results.
Response from LensFactoryOct 15, 2021
Thank you for the great review, Kevin!
David
Prompt service and communication.
Response from LensFactoryOct 12, 2021
Thank you for the great review, David!
BRYCE J.
Phone service was good but length of service was not.l think there was some confusion what l wanted or paid for after leaving a note in box but should have been contacted for clarification if unsure
Response from LensFactoryOct 12, 2021
Hello Bryce, We will contact you via e-mail to follow up on this. I do apologize that you had a poor experience with us.
Fe
I'm glad I choose them. I got my sun glasses with my prescription. I love it. They are good in communicating if they are not sure you're order. You just need to talk to the right person. Because one of the representative she don't know how to place the customer. She don't how to listen your opinion. But over all I'm satisfied.
Response from LensFactoryOct 12, 2021
Hello Fe, Thank you for your feedback. We do hope you will use us again in the future.
