LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,026 approved reviews, newest moderated first
Erika
Omg!!! I'm thrilled! Lens factory killed it! Prescription is accurate and my frames look great.. I will use them again.
Response from LensFactoryFeb 2, 2022
Thanks for the great review! We're so happy we were able to meet your expectations!
rich
Rx came back perfect. Original frame intact. Everything I hoped for.
Response from LensFactoryFeb 2, 2022
Thanks for the great review! We strive to get everything back to you in one piece!
Terry
Third pair of lens I've ordered from Lensfactory. I find a pair of frames, send to the factory, then I receive new glasses. Last two orders were for lite weight glass lens. Last pair lasted 2 years without scratches. Hope this pair is just as good.
Response from LensFactoryFeb 2, 2022
Thanks for the great review! We're so happy you're a long term client of ours. Here's to another 2 years with your lenses!
FN
Screwed up my lenses twice. Now they want the lenses back before they refund me? I've zero confidence in them. I'm not shipping them anything before reimbursement. Are they going to reuse my lenses or something? Their customer service is a joke. They start to get very sarcastic and think they are incredibly intelligent, but their work performance obviously says otherwise. There is many other places out there that do great work....the first time. LensFactory tries to make it the customer's fault that they screwed up. Worthless company with worthless employees. I will be getting my money back for their horrible product. The legal wheels have already started turning. **Taking advantage of you? That's what you think. 1st, you have all my personal information. And you know it is confirmed because of the multiple times you have sent things back and forth. 2nd, you still fail to realize that YOUR company screwed things up twice. If anyone is going to be taking advantage of anyone, it will be you taking advantage of me. I have no faith you will somehow not lose my lenses and refuse a refund. Your track record is already 0/2. I'm the one who should be trusted here. 3rd, you actually think I'm going to keep you lenses? They aren't what I wanted in the first place, or the second. You guys screwed up, twice, but I'm the one that can't be trusted? Put your heads on straight over there. I also like how you're so nice and polite in your answer here, while you are sarcastic and rude in your emails. I ordered lenses and paid for them immediately. I did my job. Why don't you do yours?
Response from LensFactoryJan 7, 2022
Hello, I am very sorry we were unable to meet your expectations. We have our customers return their lenses if they want a refund - so that we can be sure that someone is not taking advantage of us, and keeping perfectly good lenses while also not paying for them. No, we do not re-use them however we do submit them to quality control to learn from our mistakes. I am very sorry that this policy does not fit in line with what you believe it should be, however we cannot refund money for an item that is kept by the consumer. We offer to pay for the return shipping, and you can drop it right in your mailbox with little to no hassle from your side.
Kimberly A.
Great glasses!!
Response from LensFactoryJan 7, 2022
Thanks for the great review!
Thomas K.
Fit new prescription lenses into my old frames to create an updated pair of "readers". Work great. Fast service and very reasonable price, too.
Response from LensFactoryJan 7, 2022
Thanks for the great review!
Raymond H.
All good best lenses for the price
Response from LensFactoryJan 7, 2022
Thanks for the great review!
searcher
Thorough Customer Service.
Response from LensFactoryJan 7, 2022
I am very sorry that we were unable to meet your expectations. I would love for you to contact me directly so that I can ensure we don't miss the mark again on future customers. Please contact me at 502-813-3367 and we will make this right for you.
