LensDirect.comReviews of lensdirect.com

My order was shipped to the wrong address and it was returned to sender. They made a simple mistake that they could have easily fixed on their own dime, by sending my order back out with the correct address. I expected nothing less. Instead, I was refunded for the purchase (minus the shipping cost) and achieved nothing other then losing money by paying for a package to go on a road trip. The real kicker was my order ended up at a Post Office only about a 15 minute drive away before it was sent back. When I talked to a clerk at that PO over the phone, she told me the address on the package was not the same as what I was telling her and my package had been sent back already. Had LensDirect handled their mistake better I would have given them 5 stars and been a repeat customer, instead of shopping elsewhere. UPDATE I have since been asked by TrustPilot on LensDirects behalf for more information regarding my review, less then 24hrs after I posted it. I ask where was this concern for the first review I posted in July of 2020 that they ended up flagging? I don't see the point in providing that info, as I will likely never shop with them again, but I provided an order # just the same. I was corresponding with a rep when this issue first happened. I could have had my order sent again but I wasn't hearing anything about them paying for the shipping. I do not feel as though as I should have had to pay shipping costs a second time for a mistake that they made. Am I wrong to think that?

I have loved dealing with Lensdirect. They seem to care about their service and their product. I highly recommend them to care for all contact needs. I have dealt with Lily Deterville, who has been particularly professional and friendly. Keep up your good work, Lensdirect!

So, my frames are a popular shape of Ray-Bans (wayfarers) and I thought it was going to be faster if I sent my prescription to a direct lens manufacturer company and get only the lenses so I can replace them at home by myself. But, I had to payed 5 bucks for a box, and shipped frames to lens direct. I mean, not a big deal, a thought it was going to be a matter of 2 weeks or something (they told me it would take from 7-10 work days after they received the frames). The whole process has take more than a month... and the price is not cheap. I sent a couple of e-mails asking for the status of my glasses, but no response at all. Then, I used the website chat, but all I received was a cookie cutter response "we are working on it", "it should be ready next week"... honestly I think they need to be more transparent on delivery dates. I've could go to local optic and save me a lot of time, I mean, there's places that makes your glasses in 1 hour!... I'm hoping the quality and finish of that material is super awesome and gives me x-ray vision or something... :|

Excellent customer service, always very courteous and respectful. Great communication. Daisy and also Glen were both terrific, and very helpful. I appreciate the excellent communication on their part. And the glasses I received are exactly what I hoped for! Great fit and vision, light weight and good looking, great color! Thank you all at Lens Direct!

When I look to purchase something online, I then look at the reviews. Sometimes, as I go through that process, I see reviews that appear to be fake and/or paid. LensDirect is a serious exception to that rule. The lens replacement process was SEAMLESS beginning to end : 1. I went online, gave the details of my current frames, uploading a prescription. 2. They sent me shipping labels. 3. I packed up the frames and sent to LensDirect. 4. Upon delivery of the frames, I immediately received an email from LensDirect that my frames were in their possession. 5. 3-4 days later, all of my frames were delivered to my home with new lenses in them (BLUE LIGHT LENSES!) with the old lenses in the box. If you are like me, you have a lot of frames in your collection -- I have been wearing glasses for years and every time my prescription changed, I just ordered new glasses. NO MORE! I can see again out of the frames that I love and am protecting my eyes from the harmful blue light that is emitted from the computer screen I stare at ALL DAY. Thank you LensDirect team for a seamless experience and giving me the ability to fall back in love with my old frames. Would 100% recommend!

I have never experienced such wonderful customer service that Jessica Alexander provided for me. I never write reviews but I could not leave this experience without any well deserved feedback. Helpful, consistent, great communication skills, never left me in the dark I knew each step that I had to do complete for my contact lenses with detailed explanation each step of the way. Hands down best service I have ever had with any company. I will definitely be a loyal customer from here on out. I appreciate Jessica’s help she was amazing and very professional a true asset to your company. Please give your employee the credit that she so well deserves. I am positive I am not the first customer to rave about her customer service skills not to mention the many more that she will receive. I appreciate it if you let me know that Jessica see’s this review for herself. I like to give credit where credit is due. Thank you Sarah Kingsley

On Friday, 19 March 2021, I contacted LensDirect in regards to placing a new order for contact lenses. I also needed to return unused contact lenses because my contact lenses prescription recently changed. Mia was very helpful assisting me with replacing my contact lenses. She assisted me in the past, and always provided me with outstanding customer service.

What a great service. Picked my lenses online with lots of info about upgrades and once I decided what I needed to order it couldn't have been simpler. Quick label print to ship my existing frames off and then great communication about receiving, making the lenses and then polishing and shipping. They fit my frames perfectly and the prescription is flawless. Thanks!